Embassy Suites by Hilton Charlotte Uptown

房間超級大，航班上午11點到的，酒店前台很貼心給辦理了入住而且安排了兩間相鄰的房間和朋友相互照應，很貼心。

I was attending our annual Wine & Design franchisee conference and had an amazing experience! Every member of the staff I interacted with was phenomenal! The facility is lovely and appropriately priced for the amenities they provide. The food was wonderful! Knowing we had banquet style meals, my expectations were pretty low. I was pleasantly surprised by how great everything was prepared and tasted. The only downsides I experienced were the temperature of my room. It was extra toasty and didn’t change despite my attempts on the thermostat. I didn’t care for the scent of the provided toiletries (soap, shampoo, conditioner). But that’s a matter of personal preference. Also, my shampoo was completely empty. The Valet parking is a little pricey. But, the convenience of the app to retrieve my vehicle at anytime, and knowing my car is secure, made the price easy to overlook. Other than those small things, it was a great stay!

We have stayed at this hotel at least 6 times and it has always been a great experience. THe breakfast and the service is outstanding. All of the employees are friendly and accomodating.

I was especially pleased with all the services. The valet/parking attendants (Eli and Darien) were especially attentive and efficient. When busy they were able to quickly and effectively move cars in and out. The restaurant and food service staff was EXCELLENT! Ms. Wanda, Ms. Anne and Mr. Berhane were very pleasant. They were attentive, checking to make sure if anyone needed anything. It was very appreciated and noticed. Thank you for hiring caring staff.

Not satisfied with the valet service and what happened to me last Saturday night there

We had a great stay perfect suite with 4 Kids. Breakfast was amazing. The only thing I would say is that breakfast ends too early I’ve never stayed at a place for breakfast ends at 9:30 so that was a bit early for us.

The hotel was convenient with many amenities we needed for our stay for a swim meet.

The staff was fantastic, but I would not visit this location again. Upon entering the room, we had a tripped outlet (microwave and fridge) and the outlet in the bathroom was melted (yikes!). There was also a dirty tissue under the pull out sofa. There was a loud rattling noise that happened, I kid you not, every 10 minutes - lasted a few seconds and went off for the duration of our stay. We were on the second floor and had to walk through a formal events cocktail hour to get to our room (super awkward - it was in an open area in the middle of the hallway). The pools tile was all chipped and absolutely disgusting. I do not recommend and will def never stay at this hotel again.

Everything was great, only thing I would suggest or the showers or very slippery when you walk in it. Kind of scary at 55 years old lol but honestly everything was awesome