Novotel Chartres

房間好極了，無可挑剔。

Really impressive Novotel with a great bar and restaurant. This was one night stopover after arriving in Paris from Australia. Wasn’t expecting much and the location didn’t appeal but once closer and inside it was a standout quality Novotel. Would recommend if wanting a night outside of Paris before and after travelling.

Hotel was great but the food for dinner and breakfast was poor, cold and some was inedible which was a shame

Just a dull average hotel. The bar and restaurant area was being refurbished, so not what one would hope got after a long drive. Food though was quite pleasant. Breakfast poor, run out of various items and slow to replenish. Beduncomfortable, room really freaky, but clean. Only two little tiny milks for coffee in the room, and only two instant coffee things, really very mean considering the cost which was approaching 170 euros for the one night. Staff ok, sort of helpful. Just really poor value.

We used this as an overnight stop and the service is disgusting. We had eaten a heavy lunch earlier in the day so requested some bar food. We were given a bar menu and decided on two croque monsieur. Even though they had given us the bar menu they then refused to serve us food in the bar and insisted that we go in the restaurant saying we could order it in there. On going into the restaurant we were told that bar food was unavailable in the restaurant. We had experience of the restaurant menu the previous night in the Novotel Narbonne, the menu is limited and does not cater for small meals. The staff did nothing to assist with providing some light food and appeared to not really care about it.Two French gentlemen who were at the hotel for business purposes and had overheard our conversations with the staff advised us not to eat in the hotel saying it was terrible. There was no manager on the premises only inexperienced reception staff and rude bar and restaurant staff. At the bar we had a Coke and a bottle of water, my wife was offered a plastic glass for her water and had to ask for a glass one. The person who served her just raised their eyes and slammed a glass down on the bar. This person turned out to be the restaurant manager. We are now sat in our room with no food as they refuse to provide room service which I thought was a requirement for a 4 star Hotel. The room is hot and humid as they have turned the air conditioning off. I have booked breakfast in the morning but now we do not wish to eat here so it will be interesting to see if they try to charge us for breakfast! Take our advice and don't stay here, 4 star hotel and 1 star service.

My husband and i were looking forward to staying at the Novotel as we had planned to stay in 2020 and couldn't travel, there was plenty of free car parking and the lady on reception was very nice and efficient but that was the best of it. The room was nice enough but a separate toilet was unusual, there was only enough coffee etc for one drink in a paper cup. The shower plug hole was blocked and started to overflow the tray so could only have a very brief shower in the morning. TV was good but only CNN in English. We decided to eat in the restaurant after going into the town centre on the bus as it was too far to walk, and we were very disappointed with the quality of the food and the service, quite expensive and we were asked if we wanted the desert menu but waited until we realized we weren't going to get it and left. Breakfast was ok but also disappointing. Check out was good. It's probably a good choice for a stopover as just off the motorway but unless you go into the centre there isn't much choice for dinner.

This hotel is shockingly bad. The room was so hot, none of us could sleep and when we complained that the air conditioning wasn’t working we were told that it was our fault for having 4 people in the room. We booked a family room, that was allegedly suitable for 4 people. The restaurant staff were rude and unhelpful. We alerted the hotel in advance that our daughter has Coeliac Disease and cannot have gluten. We were told this would be no problem. The restaurant staff seemed clueless about allergens and were unable to provide a menu with allergen guidance. They also has no information on cross contamination control. The staff at the desk upon our departure were rude and rolled their eyes when I politely explained the problems we had experienced. A lady with short brown hair was particularly unhelpful and full of attitude. Don’t go to this hotel if you want a relaxing stop over - we feel thoroughly ripped off and saddened by this end to our holiday.

This was our second visit to this hotel. We found the member of staff on the check-in desk very welcoming and the room was comfortable with a pull out sofa bed for my daughter. We liked the fact that there was a fridge in the room as that is not always provided at other hotels. All was going well until we wanted to eat in the restaurant. We were seated promptly by a member of staff and were given the menus. The restaurant was by no means busy but after 25 minutes with no-one asking if we even wanted a drink we walked out and went elsewhere. A great shame as we enjoyed the other aspects of our stay.

Great stop off hotel with the kids. Clean & comfortable with helpful, cheerful staff.