The Charles Hotel

Avoid this place, our check in time was between 3 and 4pm, we arrived at just after 3 to find the hotel locked, we rang the doorbell and tried to phone but no answer to either. Two guests in the hotel came down to go out so they let us in the front door and we then sat in an empty reception area for 1 hour. In the end we had to find alternative accommodation as we were in Chatham for a party in the evening and needed to get ready. We were about to leave when somebody finally turned up and didn't really seem bothered that we had been waiting for over an hour to check in. We told him we had found somewhere else to stay so we didn't even get to see the room but I feel that we probably had a lucky escape.

Me and my sister travelled to Chatham last minute for a family emergency and stayed at the Charles hotel for 3 days... Our stay was amazing the room was clean and bed comfy, bathroom was clean. The staff really couldn't do any more for us they attended to our every need very warm and welcoming. We like it that much we even booked on for an extra night. The Indian restaurant next door is absolutely unbelievable, food cooked fresh and facility is absolutely spotless again the staff attended to every need. Absolutely brilliant customer service both hotel and restaurant. We wouldn't stay anywhere else now whenever we next come to Chatham!

A lovely boutique hotel With a lovely Indian restaurant attached. For a new hotel, they have done really well. They recognise there’s a few small touches to finish off and make it near perfect. I’d recommend to anyone Definitely will stay again

Lovely stay at The Charles Hotel. Lovely clean room, comfortable beds and pillows, great shower. Polite, friendly staff and a great restaurant attached to the hotel. Would like to see a lift though as we were on the top floor :). We would love to go back in the future

Rubbish...do not book this hotel.. there was no one on reception to let me check in... left on the end and booked another hotel.. seeking refund... Do not book!!!.

Don’t waste your money. Arrived & nobody was at reception for 40 mins. Checked into room & it was dirty- bedsheets were water stained, rusty shower that smelled damp, room & hotel as a whole smelled bad, toilet not clean, room was muggy & too hot, corridors smelled very mouldy. I have cancer & currently getting chemotherapy, I didn’t feel comfortable or clean staying at this hotel even in a different room so we booked a different one. They told us on the day we left they would refund us now they’re refusing to do so. We didn’t even manage one night in the place it was disgusting.

There was no hot water in the evening or in the morning for a shower, couldn’t find a member of staff to talk to, I was told there would be a full English breakfast available in the morning from 7am, myself and another guess was waiting around from 7.15 and again no member of staff to assist, all round very disappointing

Access to the hotel in normal opening hours difficult, needed to climb back ‘fire stairs’ to enter hotel at midday. Hotel very poor cleanliness. Would not have wanted family to stay there.

Please don't book this place, absolute tip, should be called "smell" - the entire place stinks, everything is dirty, pillows, duvets, mattresses covered in yellow and brown stains, no light fittings, windows broken, minging shower and toilet with urine stains, stains on carpets, piles of stinking rubbish outside the place. I'd rate -100000 if I could. Disgusting.