Crabwall Manor Spa, BW Signature Collection

We have had a lovely stay, and it would only take a few tweaks to make this hotel better. Good: *It's in the perfect location, we took an uber into the centre of Chester for less than £5. *Breakfast was relaxed with a great selection as a buffet service. *Spacious room with all the amenities you need. *Plenty of free parking. *Beautiful grounds and really quiet at night. *Great value for money Needs Improving: *Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved. *Bathroom floor was desperate for a good mop *Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle. *Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime. *No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress! Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.

Hello, Myself and my friend booked a 2 night stay with ******* booking via *******. We booked a 4* as we expected a certain standard. When we arrived, we were shocked at the sullenness of the receptionist, Nicky. No smile, no greeting and only answering questions we asked. The room. We went to our room and below is a list of the discrace that followed: 1. I had requested twin bed and when we separated them, below was so much dirt, wrappers and fluff it was apparent it had not been vacumed for months. 2. The 2 lamp shades had cobwebs completing covering them. Andy the manager came and verified this. 3. The dust behind the bedsides had mildrew growing on it. It had not been dusted for months. 4.The bathroom drain system was not working so within 2 minutes of taking a shower, the bathroom was flooded. 5. The fan in the bathroom did not work. 6. The mug on the tea tray was chipped and cracked. 7. Bedside phone disappeared whilst we were out the first day. When this came up in conversation with the manager, he said " that was me, the room next door needed a phone so I came into your room and took your phone. What a disgrace. 8. The corridors had debris and rubbish from the day we arrived to the day we left. No cleaning or vacuuming had taken place. There is not enough space to give comprehensive details but would strongly advise against booking this hotel. It is not even a 1*

Hotel was fine location wise for chester. Hotel room hadn't been hoovered and no t bags. We did complain but our issues weren't sorted during our stay. Check in was interesting as girl on reception didn't know if our room was ready.This was 6pm when we arrived. Thought this was strange when you can check in from 3pm. Breakfast was fine. The spa facilities needed upgrading and repairing.

Hotel is a little dated room needed updating worn carpet chipped paint on walls, the spa is really great though really enjoyed that, breakfast was really tasty service was great couldn't fault house keeping.

Very friendly staff, nice a**osphere. Lovely property. Only drawback was the challenge of getting cases to our 1st floor room without a lift.

Overall it was an excellent hotel. Staff members were very friendly and helpful. Food was exceptional but could do with a few more choices of food. Room was very tidy

The positives first, lovely staff and spa. A comfy bed with good quality bedding, spotlessly clean. The negatives: first room was freezing cold. Moved to another where there was no heating in bathroom, room was ok but no windows, a couple of small roof lights, wouldn't class the place as 4 star. Prices for food do not match website prices, for £17 for a fish finger sandwich, you woulf expect some nice chunky fish in there, not slithers. Probably nicer to stay here in the summer when there is less need for hot water or heating.

Absolutely loved our stay. From start to finish it was perfect! The Chris**as decorations were absolutely gorgeous as well. I’ll certainly be back!

we are returning guests and we, again, loved it now. We had the nice surprise to be permitted to use the SPA even after checking out. One heating radiatior did not fully work , so, it was a bit cold in the barthroom, but the bed was comfortable and the room