Tru by Hilton Cheyenne

Very minimalist, modern decor. Convenient location. Service was good and the breakfast in the morning had quite a few options.

At check in there was no one around for a few minutes just a sign on the desk. When a man finally walked in I wasn’t sure he even worked there at first. Didn’t acknowledge me and when I asked if he could help me check in, he didn’t speak to me except to ask for my credit card. Clearly didn’t want to be at work on New Years Day. Just seemed weird. Beds were not comfortable at all. Neither were the pillows. They all Need replaced. Hot water in the shower took 5 minutes to get to work. Not great. Work out room was fine. Place was clean. Parking great. Felt Safe. Not close to food or shopping. But a short drive later we ate some great Mexican food. Would not choose to stay here again. In our 5 day trip this was the worst hotel we stayed in.

As with the area, there are a lot of people that track in mud. There didn't seem to be an emphasis on cleaning up after these people for those of us who come after them. Lobby, elevators and hallways. The rooms were very clean.

When we arrived, they said they had no king bed for us. We had booked our stay with a king well in advance. The front desk was very rude about it. They finally found one and had to go check to make sure it was clean. It definitely wasn't as clean as it could have been. Still had take-out in the fridge and no trash bags in the trash. The room was very tiny. I did like the soaps and lotion they offered. The brightness of the place is fun. I just wish our stay was better for what we paid.

The room was nice until it was time to to shower......I had a super early appt and was forced to use a shower that wouldnt get hot or even warm. Not fun taking a cold shower and going out into 20° morning air temps.

The room and bed were comfortable. The room was also adequately dark which we really appreciate. The breakfast was adequate, not outstanding. We did appreciate the whole wheat English muffins. The coffee was very poor -weak and bitter.

Great place to stay, friendly staff, everything was very clean. Common areas made for a great gathering place for everyone to meet up or hang out. Pool area was chilly. Will stay again.

The gentleman at the front desk was very personable and knowledgeable.

Nice hotel and the staff were super friendly. Would definitely stay again.