Holiday Inn O'Hare Area, an IHG Hotel

This hotel needs serious updates. The room's door do not block any sounds. There are big gaps between door and the frame and you can hear everything that is happening in the hallway, door slamming, other people talking (really loud guests after midnight and early in the morning). The bathroom looked really outdated with ripped shower curtain and shower head falling apart + hair in the sink when we arrived. The smell of ********* in the hallway. The only good thing was the location. Other than that a really bad experience. Won't be staying there again.

We stayed here on a 2 day vacation after getting married (not the honeymoon). We were on the 7th floor so we thought it would be rather quiet, or, at least, not too much ambient noise from outside. We were wrong. We heard cars, sirens and utility trucks like they were right outside our window. We heard the elevator ding every time someone called for one. The walls (exterior and interior) must be very thin compared to every other hotel we've been to. We ordered Chinese from a nearby restaurant and it was very good, but we had way more than we could finish. Opened up the fridge and it was turned off! We turned it on high and it never got very cold. We probably should have called the front desk, but instead we told them on the way out. The ice machine was broken on our floor and the vending machine would not take credit cards. The rooms are dated. The bathroom lights are very bright and only one switch for all of them. When going to the bathroom in the middle of the night you are blinded. This is ridiculous. There should be a way of illuminating in at least 2 stages or at least don't install concert lighting. The staff were not friendly nor inviting. The pillows and sheets were nice, but the bet was very uncomfortable. All in all I would never stay here again and wish I had seen a review like this when I researched area hotels.

Very spacious room and bed is super comfy! The lady that checked me in was very friendly.

Not good enough because of the room condition,facilities,environment around the hotel

Trying to call the hotel the previous night to confirm where the bus is but the phone keep having no answer. Other than that it's all good.

Very nice room, very convenient location near blue line station to save money. Much cheaper than in the city

Nice clean, no water or ice available. Vending machines were out of stock. Bar was awesome!

The staff are very kind and the location from the airport is perfect. I booked this place with a very reasonable price due to the trip.com. I appreciate that. Only one complain is that they have shuttle buses from the hotel to the O Hare, but the night time you need to contact them to make sure the shuttle buses are running. I waited over 30 mins and finally called them and they sent a shuttle bus.