Sheraton Grand Chicago Riverwalk: отзывы

Хорошее расположение и хорошая окружающая среда

The staff is very friendly and helpful from the check in through the check out.

My family and I arrived around 330AM on a Friday night/Saturday morning. Service: 4/5 The Night staff was awesome, hospitality was IMPECCABLE! From the receptionist , bellhop helper, security, you name it! I wish I could remember their names but the receptionist was a young African American male about early-mid 20s! The morning crew and afternoon crew need some pointers from the night shift staff because they need some work. Rooms: 3/5 Our room had 2 full size beds, they were nice and spacious for all 4 of us (3 adults & 1 child). No microwave was an inconvenience but it wasn’t too big of a deal since our short was stay. Overall I would rate our stay a 4/5 (Would have been 3.5/5 had it not been for the service we experienced when checking in.

There were no mini fridges in the rooms. Room was clean, service great.

Be aware of "Destination Fee" Good location Nice view No refrigerator Not enough staffs

Great location walking distance to everywhere!

Great place.

It was a nice stay with it being downtown near everything.

1. Didn’t asked for accesible room, but that’s what I got. 2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep. 3. Shower had someone’s else hairs in the shower wall, gross. - Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects. - Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself. -If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position. Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service. Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nightmare. Normally I have a good experience with Sheratons, but this one is overrated. I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience. Not sure if I would give it a second try. Can’t risk it.

Really nice view and breakfast was awsome

숙소 위치가 좋아서 어느 곳이든 도보로 갈 수 있었어요. 늦은 시간에도 관광을 하고 숙소로 들어가는 길에도 문제가 없었어요. 길을 찾기에도 쉬운 곳에 있구요. 창밖뷰도 참 좋았습니다. 숙소도 깨끗하고 침대도 좋아서 편안한 잠을 잘 수 있었어요.

房間乾淨 湖景房很漂亮 泳池乾淨 服務態度好 設施也可以對於市中心的酒店來説已經很新了 很出片的酒店 和適合去旅遊的家庭

酒店小哥給了次頂樓的芝加哥河景房，印象非常好

早上五點就到了酒店，抱着試試看的心情問酒店能不能提前入住，前台很貼心的給辦了入住，非常友好。酒店位置環境也是非常好，下次肯定還會選擇。