Hotel Palmeras Chula Vista

They provided really good service and tended to their charge taking skills.

The staff were very nice and accommodating. My only complaint was that there wasn’t any towels in the room when I checked in. The room was comfy and suited my needs.

The interior was terrible. Bathroom tub was rusted. Tile on walls were broken with holes from a torn out grab bar. Broken tiles on walls from shower curtain. More water came out of tub spout than shower. The fixtures were so damaged. The heater was extremely loud and barely worked. The tv only worked if you stood next to it. One ice machine, outdoor and uncovered, in the dark for a huge property. At least the bed was clean. The guy night manager wouldn't answer the phone. I had to go to the office to find out they had one ice machine at the other end of the property. The girl manager was nice and checked us in early. I wont ever stay again, even at 20 dollars a night. I dont understand the positive reviews for this place.

We didn't stay, we just couldn't, the room smelled like a chicken coop... and we didn't get our money back, because it's the hotel's policy (haha, it's not even a hotel, it's worse than the worst motel or hostel), to cancel the reservation and get refund, this must be done the day before... so whether you like the room or not, you must stay there, or forget about the money!!!

The overall feel is unsafe. The doors don’t feel secure especially the ones with conjoining room. The staff at the from desk was nice and reassured me they do rounds around the property to check.

The room was not well cleaned nor was it well kept. Tub was dingy with it also peeling. Bugs ( not bed bugs) on the floor. The curtains had holes in them. I would not recommend this place

I’ve stayed here before and had no issues. This was a really last minute booking and it was great. The beds ere how I remembered… comfy. The front desk was nice and courteous. No issues with the room we were giving. I will stay here again for sure!!

The front desk receptionist did not let us know that the building we were staying in had no hot water. My family and I could not shower properly which was frustrating because we just came from the beach.

Very misleading from the pictures. Place is very dated/old. Musty room. Dirty floor/carpet. Check in spot/front desk area smelled like backed up sewage. Would not recommend this hotel which is actually a motel. Horrible place.