Clarion Pointe on the Lake Clarksville-South Hill West

This property was incredible and the staff is super friendly. When we arrived we were told that our card was declined, but we then realized that it was actually a “virtual card” and that ******* had taken our money, but did not pay the hotel and secure our room. We were told by the front desk that “we were lucky” that they didn’t give up our reservation when the card ******* used to pay our reservation was declined…

This hotel is really nice. I only stay for like a night. Staff is friendly and helpful

It was adequate for the amount of time that was spent in the room. Room was a bit small—but was clean. Breakfast was the usual continental breakfast. Andy at the front desk was very nice and welcoming. Thanks Andy!

So sorry to report that I checked into a room where the bathroom was so unacceptably dirty. There was a grey film covering the shower floor , the plug had been pulled from the sink and left on the counter with lots of hair wrapped in it.. and upon bringing this to the attention to the front desk, the response was unpleasant and accusatory, as if somehow, I’d done this to the room. I’ll never come back.

The overall cleanliness at this hotel was completely unacceptable. The floors had not been vacuumed or swept (there was visible hair in both rooms we were assigned to), and the toilets were also dirty with hair and bodily fluids. Additionally, one of the front desk employees, Kiki, had the audacity to claim she didn’t see the bodily fluids on the dirty toilet and made a point to suggest my standards were too high. So, if your standards for cleanliness of a toilet include no urine or feces on it, apparently you’re too fussy for this place. Truly uncomfortable, we will never stay here again. We checked out early, and didn’t receive any refund or discount for any of the issues. Beware!

At check in, they charged me $100.00 deposit. They had a sign at the front desk. Said it would be returned in 5-7 days after they checked my room. There was no mention of this when I booked my room. I never got a receipt at check in, never got a receipt when I checked out they said I would get an email, still haven't got a receipt. The bathroom had sewer gas smell for several hours. The phone in the room wasn't connected, no cords just a dead phone on the table. Breakfast bar had no eggs, no meat. Just breads and cereal, coffee

Disappointed.bed covered in long hair,sink stopper had to be removed to let sink drain. Front desk person looked like they wanted to be anywhere but there.

the hotel sits right on Buggs Island Lake. We had a balcony, Next door is a sports bar that had a singer on their pier. I sat and listened from hotel property. Sweet.

Very newly remodeled. Lovely lake views if you get a lake view room. The only downside was they require a $100 deposit and if you put it on a debit or credit card, it takes up to 14 days to get it back. This was not previously disclosed and was not expected at all. It has been a 9 days and I have not gotten my deposit yet.