DoubleTree by Hilton Hotel Columbia

The front desk VO fused our reservation with another guest and tried to say that we stayed two nights when we only stayed for one night. My husband asked for the printout and it was not us. It was a different floor, room number, and name. It was resolved, but only after he kept insisting that they captured our credit card two nights ago and not one. Furthermore, when we first called to say we would be arriving late and not to give away our room since it was the night before the Super Bowl, they said I had to contact *******. ******* said we had to contact the hotel directly. I eventually had to call a corporate number and it was resolved. Also, they only had pork meat available for breakfast. They said they had a large party who ate all of the Turkey sausage so we did not eat there for breakfast. We will be back this weekend, but we know what to expect…if we stay there.

The hotel is clean and quiet and the front desk staff are professional and helpful..The breakfast every morning was great and Angela treats you as if you are a guest in her home. She was wonderful!! I had a great stay and will stay there again!

My sons and I were here for the weekend. It was a very nice stay. Super quiet. The cookies were so warm and yumm. The room screamed freshness and the beds were exactly what we needed. Would definitely recommend and stay here again.. Oh the price was right in our range!!

Check-in was effortless. Front desk agent was courteous, professional, and attentive. Room was immaculately clean.

I stay at this hotel quite frequently the hotel it self is always clean and the staff are welcoming. I love the warm cookies just wish they were the oa**eal raisin ones like before . This actual stay my flight was delayed so I definitely appreciate Edgar for being able to accommodate a later check out due to our trip ☺️ I don’t care for the dinning experience the food is not that great at all . It’s not fresh just sitting in a warmer . For $16.95 for buffet the potatoes, eggs , French toast etc shouldn’t be dried out and taste that was

Everything about the hotel was amazing friendly helpful staff. Room was very nice and comfortable. Bar and food areas were great.

We had a great time. Angela who is one of the servers was exceptional. She is was great. The Manager was very nice as well.

Angela our server at the breakfast was so warm and fabulous. We were there for a funeral and the was a charm. Congrats for getting someone like her.

The employees were honestly the best part and made our trip so much more special. We had tickets to the Baltimore Ravens game which is my husband's absolute favorite team. We had never been to an NFL game. We're from the PNW and holidays just ended so our PTO was limited. We flew in on an overnight flight, arrived at 530am, and were completely exhausted. As you know, sleeping on a flight is not a quality nights rest. The game was at 430pm the day we arrived. After calling and explaining the situation, we were able to pay a small fee and get into our room by 7am. This meant we could rest up for the big game! The front desk had warm cookies which we LOVED. Every time we walked passed the front desk, the staff knew we loved the cookies and would offer us some. It was a really enjoyable experience. Everything was neat, clean, and comfortable but the staff really took the cake by being so hospitable. Thank you so much! I hope you'll share this review with your team because they are awesome!