Axel Guldsmeden

I recently stayed at Axel Guldsmeden in Copenhagen, and my experience was one of the worst I have ever encountered at a hotel. Despite its claims of being a four-star property, the service, cleanliness, and professionalism fell far short of even basic expectations. Upon arrival, I discovered mold in the shower of my room. I immediately reported this to the staff, who assured me the issue would be resolved while I was out for dinner. However, upon my return, the mold was still present. Later, a housekeeper confirmed the presence of mold but failed to clean it, stating she was too busy with the spa facilities. The prioritization of non-essential amenities over guest rooms is baffling and unacceptable. The room I stayed in (2.505 in Building 2) also had numerous other issues, including: • Exposed pipes and holes in the walls. • Dirty baseboards and a broken trash bin. • Unclean soap dispensers and a damaged toilet brush holder. • Hair on the shower floor and soap scum left on the shower floor. • A burnt and unusable iron for pressing clothes. That same night, I informed staff that I would be heading out early the next morning and would be away all day due to preplanned and prepaid activities. Despite this, the manager, Chris Nielsen, emailed me late the next morning at 11:20 AM, offering to move me to a superior room—but only if I returned to the hotel by 3 PM. This expectation was completely unreasonable, as I had clearly communicated my schedule the previous evening. The failure to resolve this issue the night before—by either moving me to a clean room temporarily or cleaning the mold while I was away—reflects a complete lack of professionalism and care. Instead, I was left without a functional bathroom for the duration of my stay. By New Year’s Eve, I had been unable to shower properly for nearly two days. Exhausted and frustrated by the lack of resolution, I called Mila at the front desk to demand answers. I asked why the promised upgraded room had not been held for me, why no one had attempted to contact me beyond an email sent late in the morning, and why my prior communications had been ignored. After a lengthy discussion, Mila offered me access to the spa to use the shower—a solution she devised on the spot due to the worsening situation. I reluctantly accepted this arrangement after confirming with her four times that it would not impact my refund for the second night. Mila assured me that this would not affect my refund and even promised that the arrangement would not be disclosed to the manager. This was not a “complimentary amenity” as the manager later falsely claimed. I was snuck into the spa after it had closed to take a quick 15-minute shower, during which I couldn’t even wash my hair or properly clean myself. This was not a relaxing or enjoyable experience, as the manager dishonestly portrayed in his email. His claim that I was granted “complimentary access to the spa facilities” to “relax despite the challenges

My wife and I stayed here for 3 days in September and another and another day a month later. I had also stayed here once before in 2018, so it's pretty clear I like it. It's got a funky, artsy vibe and a handy bike rental service, and its location in Vesterbro is a mere 5-minute walk from the main train station and easily walkable to all of Copenhagen's core neighborhoods. The location and overall vibe, very different from typical hotels, are what draw me. I haven't tried the food, preferring to eat out. During this most recent stay, the elevator wasn't working properly (though the stairs were fine) and bikes -- a huge perk, though they come with a price -- were sold out on our last day, which was disappointing. My wife also complained about the very small bathroom. But I'd stay here again.

Great location and I love the eco concept! 200 meters from the Central station and located in one of the most beatiful areas in Copenhagen. Great bar and food around! Gonna be back for sure..Good gym small but very functional and you have the option to book the spa treatment, great choice!