H10 Playa Esmeralda - Adults Only

Hôtel très bien situé. Vue magnifique. Restaurant au top. Tout était impeccable. Un des plus beaux hôtels du sud de Fuerteventura

We have just returned from a 7 day all inclusive stay at the hotel. Check in was good, our room was not ready so we headed off for lunch. The room was spacious, clean and in a nice quiet spot. We were very disappointed to see construction work being carried out around the pool, we were not told in advance by Tui and decided to wait and see how it affected our holiday before raising it with Tui direct. Saturday and Sunday were fine, no work…….Monday arrived and our peaceful relaxing family holiday changed. We found a spot around the pool, now you can only access the pool from certain areas as the flooring around the pool is being dug up and replaced. Barriers have been erected on all bridges and areas around the pool are not accessible. Out came the kango and the work men started to dig up the concrete, then came the angle grinder to cut the tiles, then came the opening of bags of concrete with the clouds of dust wafting over the pool. Next came the dumper truck, it came across the pool area to go pick up bags of concrete! We contacted Tui who advised that they had spoken to the hotel and that the only work left to do was 2 days of painting! I assured them this was not the case and they then referred us to the rep. We went to see the rep who said that Tui were told by the hotel work would be finished by the 20th, clearly this was not the case. We were told to come back the day before we left and if work was still not finished compensation would be paid. Communication between the hotel and the travel company seems to be lacking and inaccurate. Onto the hotel itself, the food was ok, very average. The staff are great but the hotel does seem to be understaffed as service can be slow but they are trying really hard to cope. The hotel is really clean and all areas are really well looked after. The one thing that really stood out for us was the entertainment staff, Wajid was amazing, he got us all involved, our family took part in many of the activities, he knew our names, he came and found us to ask if we wanted to join in, he was very visible and really did make a huge effort, he quite clearly loves his job and he is a credit to this hotel, thank you! If you are due to visit soon, check first that the work is finished, especially if you like to relax around the pool. We did try to escape to the furthest area away from the work but so did everyone else!

The Hotel. The hotel is situated approximately 1hr 30 from the airport. Upon arrival at the hotel (20:30) check in was swift and I was given a glass of cava- which was nice. My allocated room was on the third floor- facing the side of the building with a partial sea view- (it’s what I booked) I was guided to my room by the receptionist- Roccino (Apologies if I’ve spelt this incorrectly). She was very helpful and polite-thank you. The Room. I had booked a double room - and it did not disappoint. There is plenty of storage - drawers and wardrobe space. There is a safe which I rented for the week- £2:70 per day. You get the key from reception - place at the lock on the safe and then tap in your four digit code. The key itself, can then be left inside the locked safe - without the need to carry with you. There is a kettle/ tea, coffee and a complimentary bottle of water. There is a fridge (empty ) but no mini bar. There is no plug point near to the long mirror - awkward to style your hair with any electrical appliance- I used the reflection of the flat screen tv on the wall. The bathroom was large with walk in shower with -body wash, shampoo, conditioner and body lotion. There are no tissues, slippers or robes. I noticed a couple of days into my stay that some guests had H10 beach towels. I enquired at reception where I could get one from- I was informed I should have been allocated one when I checked in. They are complimentary- but €3 if you want to exchange for a clean one during your stay. The Buffet Restaurant. Despite me arriving late in the evening, I was able to eat some lovely food- there was no shortage and it was fresh- replenished frequently. I found this throughout my stay. There was an excellent selection of meats and fish that were grilled for you as you wait. There was a lovely display of every salad item you cared to eat - and a good selection of hot sides too. The soups I ate were absolutely delicious- and piping hot too. Although I’m not a dessert fan- I did look what was on offer and it all looked delicious. At breakfast you can order your own omelette with a choice of vegetables/ ham. There is a juice/smoothie bar which are all blended from FRESH fruit- together with a platter of beautiful fresh fruits. There are tea/ coffee machines where you can get yourself. The servers will take orders for any wines beers etc. All throughout my stay there was always something available that I liked. The Pool Bar/ snack area. This is located pool side and serves the usual beverages and snacks. There is a small buffet - but you can scan the QR code and order freshly made food. There are always plenty of sun loungers available. Stromboli Restaurant. I was allocated a reservation as I was on an AI basis. The Caprese salad was tasteless and bland. The pizza was a little overcooked for my liking. Service was good though. There is a small hotel shop for essentials located near block one which essentially at the rear of