Hotel Borda Cuernavaca

Estuvo bien en general. La ubicación fue lo mejor, en 10 min caminando estábamos ya en el centro. Pocas amenidades y la limpieza creo que podría haber sido mejor.

It was a nice hotel it was clean AC did work. The only thing is that below us there was a group of people being too loud and had music even passed 11pm they should respect others, or maybe staff should of asked to like it down, and no mini fridge that would of been a plus

When we arrive there were issues with our reservation, they couldn't find it even when showing the reservation code. After a few minutes they finally found it and placecus in a room tgat had) no view (reservation stated had a view ).Room had hair on floors, sheets looked dirty /stained like make up ,towels had yellow stains and looked dirty too. I wasn't happy regarding cleanliness Next morning they move us to a different room with a view, room was more cleaned than the previous one.

I paid for a room and when I got to the hotel they gave me another one that didn't even have windows.

The staff did not solve our issuesa and had an attitude problem. Will nwvwt stay there again.

Good location however suits need improvement

Spacious rooms with large terrace and view. No welcome or smiles at check-in or during stay. Evening staff especially unfriendly. Room was cleaned only twice during 5 nights. Located 1 km from centro and Catedral, but with unpleasant uphill walk with narrow lanes, steps and traffic.

Had a jard time finding hotel location is wrong i chose this hotel beacause price an location google maps and ********** show hotel 3 blocks away towards downtown and is wrong. I even had to help a rappi delivery guy to find the hotel cause he was also having a hard tjme finfing hotel. Is scary where the hot is located looks unsafe

I contacted the hotel regarding packages sent to the hotel. They replied that it was not an issue. I placed 3 orders of Mezcal for personal use, nothing that was for commercial purposes. When I placed the order I specified where to send the items and that they were for me. But included the general manager’s name as well. 1 package had my name 2 did not. The general manager was very upset, even mentioned that he could sue me. I did not know that was an option. Non the less he kicked me out of the hotel. I was not allowed to stay that same day, even though I was already charged for the day. I would not recommend it at all. Bed sheets were burned and the bathroom sink was clogged. Horrible experience over all. Still waiting on my refund by the way.