The Hotel at Avalon, Autograph Collection

周圍環境很好，購物吃飯方便

非常適合帶小朋友住

This is one of our favorite hotels. The hotel is emaculate, the staff is exceptional, and the location is amazing.

I travel for work a lot. This might have been the worst stay ever. There was a huge dance competition going on at the hotel. There are 3 elevators. Im assuming the hotel was full bc of all the people...only 1 elevator was working. There was a long line of people waiting to use this one elevator all night. I chose to leave the hotel to grab some food. I had self parking, my key fob didnt work. I had to walk back through all the people, from the garage in the cold to get my keys to work to get out of the garage. This happened 3 TIMES, my key fob didnt work to get out of the garage. I get back from getting my food. Now none of the elevators are working. I had to walk up 9 flights of stairs. I workout 5 days a week so i wasnt really bothered. What really bothered me was there was a lady walking up to the 9th floor with me that was 70yrs old. I definitely will not be staying here ever again.

This hotel was one of the nicest hotel, I’ve ever stayed at, Great customer service, room was nice and clean, hotel lobby area was very nice. I would definitely stay here again. I travel a lot and stay at only 4 or 5 star hotels, this one was perfect!!!!!

This hotel is excellent! Nice quiet rooms. The hotel is clean. The staff was very kind to all guests. Bed is not too hard and not too soft.

We love this hotel because the bar is an amazing place to relax, get a great drink and people watch.

Was really surprised in the condition of the hotel for this area. Front doors not working, only 1 of the 3 elevators operational, closet door in room broken so couldn’t even hang clothes, shower soap dispensers did not pump.

Booked a larger 1 king bed guestroom corner 2 months (Oct.22nd) in advance for Dec 22-26. Arrived at check- in and was advised they oversold and my selected tier of room was no longer available. Got a room 1 tier below what I paid for with a great view overlooking the main ***** (room 1100) and front desk provided 2 $15 comps to South City Kitchen. It's relatively quiet. Main entrance closed 2 out of the 4 days of my stay. 1st elevator- wouldn't take you to 11th floor because that button on both sides of the elevator doesn't work. It stopped on 11 if you called it from 11 to go down to the lobby. 2nd elevator- fully out off order. 3rd elevator was the only one fully funtioning in an oversold "full service" hotel over Christmas holiday. Staff was pleasant and professional. It's a shame what they probably deal with due to BS like overselling rooms booked 2 months in advance for the holidays and charging premium prices to do so, hence the average rating. This hotel really just benefits from its close proximity to all the amenities around it, professional valet, front desk and cleaning staff, and great views depending on room location. There are some places nearby that might provide similar service and save you money but aren't as convenient and walkable. The location is absolutely great, booking and maintenance during my stay - not so much.