Holiday Inn Resort Deadwood Mountain Grand

Overall great experience, very clean, and welcoming staff. One of the best holiday inn that I've ever been to. Parking was a little tough to navigate though.

Customer service is severely lacking in your front desk team. The friendliest one I encountered, was on grave yard shift. We were given no direction to our room. Once we got in there, there was hair in the bathroom, the outlets were coming out of the wall. We had a sign on our door asking for quiet (dnd), they came into our room?? Was not impressed. We were also woken up by a call from the front desk staff at 8:00 am.

Would like the hotel to make better access to smoking guests. Had to go through two elevators , all the way through the ****** to go outside. I appreciate the no smoking facility, but making outdoor patios or something would be so nice- especially since most guests are in deadwood to enjoy ********, drinking and entertainment.

Very nice rooms, staff extremely helpful and nice. Very happy with our stay overall. Plan to return often

We had the best time! Staff is so friendly, very clean, and super close to downtown Deadwood! We will be back to stay!

Our room was next to the elevator so all night long we would hear the elevator and the people on it… very loud.. beds were not comfortable very hard.. the room was clean and staff friendly.. don’t know if I would stay there again.

Need to rename it Deadwood Mountain Kennel. Two loud barking dogs make enough noise that I have to call the lobby. I stayed there a month ago and the one of the elevators was "waiting for a part" a month later same sign. I guess they A - Are too cheap to by it, B- there isn’t a machine shop in Rapid City that is competent enough to manufacture the part or C - It is easier to put the burden on the guest than to troubleshoot and repair the elevator part waiting story is just smoke and mirrors. This will be my last stay - tell the elevator fairy tale to someone who will believe it. You want a pigeon go to the park.

Great looking area's. The older buildings converted like this are so great to see the history in the area.

It was horrible, staff was rude upon arrival, no parking due to Christmas party, room heater did not work and hotel vending machines didn’t work either