Shinola Hotel

It was good. It was expensive for the stay. I expected higher quality of items in the room for the price. The room was small, bed was very low to the floor, and it had one small chair no table area or desk area. I have stayed in rooms with the sofa loveseat area, dining area with chairs, and desk area.

This is a wonderful hotel -- great area walkable to so much, the Q line a block away (we took it to the DIA in 30 degree weather and it was reliable down to the minute - use the Q line app for minute to minute updates so you don't spend time waiting in the cold!). I give this hotel an A- only because the staff failed to remove the minibar items despite their assurance it would be done before arrival (and again, after I a called the 1st evening to have it done). Needed the storage to keep milk and OJ cold for my daughter, so not happy that they seemed to make that hard on me. By day 2 I stopped calling. They also had 2 Detroit robes in that are for guests hanging in the closets. Unfortunately, they both had tears and looked pretty work down, and on the one I tried on it had another woman's perfume on it (collar only, so it wasn't detergent!), along with long strands of hair). Clearly had not been laundered after last guest. Not good! Finally, it was 22 degrees the past two nights, yet they have a block on the heating that keeps it from going her than about 69, which wouldn't be so terrible but for the fact that when you put it at 69 it actually reads 67 in the room! Heat loss from the tall windows in the junior suite, I guess. Even with both layers of blinds closed, it never went above 67.5 in our room day to (despite trying to increase heat to 75, it never budged). Sad, bc staff was otherwise fantastic (all smiles, helpful). San Morello food/ambiance was excellent!

I really liked the hotel. However, we had a incident at the hotel lounge. We ordered drinks and sat down. Waited 15-20 minutes and never received our drinks. Were asked to leave since we did not have reservation and there were multiple open tables. I think they thought we were off the street. I did not feel welcome anymore at the hotel. I have traveled many places around the world and never got kick-out of the hotel bar. End up having drinks in the room. Hope they fix the a**osphere in the lounge to welcome hotel guests.

In love with the Shinola hotel & its staff. Service is excellent and the hotel is iconic!

Beautiful hotel, and personnel were on point! Unfortunately, the parking was $45/night, when I thought it was complimentary, and the $50 room service ended up being $81… I guess I should have asked to see the invoice before checking out :/

We had a wonderful one night getaway. We loved the setting. Staff were all courteous and friendly. We enjoyed a lovely dinner at San Morello. We are looking forward to returning soon!

This is a wonderful one of a kind hotel with great rooms, restaurants and a great vibe.

The hotel needs to do a better job cleaning. Our bathroom was not very clean. The toilet had stains and there is hard water white stains on the shower head and removable shower head. There was also hair from other people in the bathroom. The valet service was not the best either. Not very helpful and organized properly. Needs improvement.

We really enjoyed our stay! A few things were less than perfect. Our room was a bit small, and hadn’t been thoroughly cleaned. There was also a fishy smell in the shower, though it dissipated when we ran the water. Most of the staff were super friendly, a few less so. As for eco-friendliness, I didn’t see a recycling bin or any signage encouraging guests not to waste towels, etc. Overall, the hotel is beautifully designed and decorated, the food is fantastic, and it’s certainly a unique place.