Premier Inn Douglas, Isle of Man

absolute waste of money don't bother i would say, you pay extra for a premier plus room and there's nothing plus about it , cheap nasty mattress with a cheap mattress topper attached to it ( done on the cheap) not the comfort and quality you would expect for the money paid to stay .. not only that the mini fridge you suppose to have complimentary bottles of water ( nothing and apparently they have ran out ) then instead of apologising get shouted what room number you in and will try and find water in the restaurant for you ,when spoke to reception all i got was yea we've ran out ( disgusting customer care) , and so called sweet treats all there is is 2 tiny chocolates ( laughable) and on further inspection of the room where you would expect a walk in shower but no just a over the bath shower , and paint peeling of the ceiling.. after then going to reception again about the room , oh we can probably move you to another room and there's nothing can do about the peeling paint.. never again and don't waste your money on a plus room , biggest waste of money going

Nice place to stay, Friendly welcoming Staff. Good location for boat, public transport,shops and sea front. Family room/ensuite was nice and comfortable. Food choice at breakfast and evening meal was very good and tasty. Would stay again in future.

On the good side hotel is situated in the centre of Douglas. It was generally clean although the carpets were a little worn. Staff seemed friendly and helpful and booking in was easy. On the negative rooms were stuffy with a fixed closed window overlooking a nearby office block, which made sleeping uncomfortable, it also only had a shower over the bath which was difficult for us to access as we are both over 75. The room was clean except for the carpet which was a little shabby and the bed comfortable. Rooms are only cleaned on request, we were only there a couple of days so didn’t bother, however I did hear a couple complain that they had requested a room clean and it hadn't happened. We did not eat there. Drop off parking only. It’s the cheaper option to the main hotels and OK if you only want a bed for the night however for the reasons stated we wouldn’t stay here again.

Firstly, the hotel is in a very good location for things to do in Douglas and it's very handy for the bus station and ferry terminal. Some great (real ale) pubs are close by along with shops restaurants and a theatre. We had three nights in room 414. It's at the rear of the hotel which is probably best for a quieter night though I have never stayed in a front room. The view though....horrendous. see picture. We kept the blinds closed permanently. The bed was large and comfortable. Large TV. WiFi worked well though we needed to keep logging back in Easy enough. We were short of coat hangers. The bathroom worked well enough but it's always awkward climbing over the edge of the bath to stand in the shower spray. Only one bath towel. Again! Rectified later. The breakfast was basic but good. Sausages were tasty. Maxine was great and very friendly. I said I would look elsewhere next time but this location is too good a spot.

Convenient location. Mattresses need replacing, this was highlighted on last visit when we stayed in a different room. Only one towel for 2 people staying, again highlighted 9n last visit. Dirty laundry left in the corridors. Not to brand

We are staying at this hotel at the moment. We leave tomorrow morning to return home to Heysham. We always stay at the Premier Inn because we love it so much. The staff are really friendly, the rooms are spacious, Clean and modern and the prices are very reasonable. Big thank you to one of the managers, Steven. What a lovely man. Always makes us feel welcome. Looking forward to returning in a few months