Отзывы об отеле Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Ответ от объекта размещения: Dear Our Valued Guest,Warmest greetings from Hotel Ciputra World Surabaya!Thank you so much for your glowing review, we're truly delighted to hear that your experience with us was nothing short of phenomenal!It’s wonderful to know that our team’s service left such a positive impression and that you enjoyed our convenient location connected to Ciputra World Mall. We’re especially happy to hear your kind words about our spa. We’ll be sure to share your compliments with the team there as well.Your recommendation means a lot to us, and we hope to welcome you back soon for another exceptional stay.Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya

Ответ от объекта размещения: Dear Our Valued Guest,Thank you very much for your outstanding rating and kind words. We are delighted to hear that you enjoyed our amenities, cleanliness, surroundings, and especially the Rawon soup.Your positive feedback inspires our team to maintain and continually improve our service standards. We look forward to welcoming you back for another perfect stay at Hotel Ciputra World Surabaya.Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya

Ответ от объекта размещения: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager

Ответ от объекта размещения: Reply from the property:Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager

Ответ от объекта размещения: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager

Ответ от объекта размещения: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager

Ответ от объекта размещения: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager

Ответ от объекта размещения: Dear Our Valued Guest,Warmest greetings from Hotel Ciputra World Surabaya!Thank you so much for your outstanding review and kind words. We’re truly delighted to hear that you enjoyed your stay, from our beautiful lobby to the comfort of your room. It’s always a pleasure to know our guests have had an amazing experience with us.We also appreciate your feedback regarding the lift waiting time during peak periods. Your input is valuable, and we’ll certainly take this into consideration as we continue working to enhance the overall guest experience.We look forward to welcoming you back for another wonderful stay in the near future!Warm Regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya

Ответ от объекта размещения: Dear Mr. Haidhar Halim,Thank you for sharing your detailed feedback following your recent stay at Hotel Ciputra World Surabaya. We appreciate your compliments on the spacious and classy rooms, as well as the hotel’s unique art pieces and comfortable bedding.However, we sincerely apologize for the inconvenience you experienced with the coffee service during breakfast. This is certainly not the level of service we strive to provide, and we regret that your request was not attended to promptly. Please be assured that we will address this with our team to ensure improvements are made.We also appreciate your honest comments regarding the breakfast selection and surroundings. Your insights help us identify areas for enhancement.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience.Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya

Ответ от объекта размещения: Dear Mr. Budiman,Warmest greetings from Hotel Ciputra World Surabaya!Thank you very much for your kind review and for rating your experience so positively. We’re especially pleased to know you enjoyed our direct connection to Ciputra World Mall — it truly is one of the highlights that many of our guests appreciate for convenience and variety.We’re also glad to hear that you found our team easy to reach via WhatsApp. We strive to make communication as smooth and responsive as possible, and it’s wonderful to know that this helped enhance your stay.We appreciate your feedback on our amenities and cleanliness as well — it motivates us to continue improving and providing the best experience possible.We hope to have the pleasure of welcoming you back again soon!Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya

Ответ от объекта размещения: Dear Geri,Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed the peaceful atmosphere, beautiful view, and the room’s design and décor.We also appreciate your feedback regarding the lighting controls. While we're glad you eventually located them, we understand how the placement might have caused some confusion. Your comments are valuable and will help us consider ways to improve clarity for future guests.We hope to welcome you back again soon for an even smoother and more enjoyable stay.Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya

Ответ от объекта размещения: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager

Ответ от объекта размещения: Dear Mrs. Puspita,Thank you for your continued trust and kind words. We’re delighted to hear that our friendly staff and clean rooms have made your stays pleasant. It’s always a pleasure to welcome you back!Looking forward to your next visit at Hotel Ciputra World Surabaya.Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya

Ответ от объекта размещения: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager