Royal Dunkeld Hotel

The hotel is on the main street of Dunkeld but my room window was to the internal yard with hotel parking. Very calm location. Good size room. Very large screen TV set with Netflix. Great choice for breakfast with large portions. Very polite and helpful hotel staff.

The ‘annexe’ is a wooden hut in the middle of the hotel car park. There was a terrible smell of sewage / drains - so bad that I couldn’t stay there. The hotel acknowledged the problem but couldn’t offer another room or any solution, so I had to find alternative accommodation (at very short notice and double the price). The hotel promised a refund on the next working day, but this hasn’t happened despite repeated messages, emails and phone calls.

The cold and low quality cooked breakfast topped off what was an awful waste of money for a room at the price we paid. Room very small in an outside hut. Would advise against but then accommodation demand out*****s availability.

We had three days of fishing and walking in the area. We arrived at the hotel to find no heating and no hot water, various conversations with manager and reception staff were a merry go round of ‘ it will be fixed soon and it will be fixed by tomorrow! Needless to say it was never fixed, the entire hotel was freezing and we had to boil the kettle to get a wash. Coats had to be worn at breakfast because it was so cold. There were no backup heaters available and the only room which had a working heater was the bar. We were aghast that the company kept taking bookings for a hotel which failed to provide basics like heat and hot water. Absolutely disgusting ,taking money and failing to provide a service. Melville Hotel group shame on you!!

Very disappointed to say the least. We purchased as a gift, a voucher from ITison for an over night stay, with breakfast, dinner and drinks reception and a rod stewart tribute act for family. We have tried to book the room (states 4 weeks in advance of chosen date) for 14th June to be told there are no rooms available. This has been paid for and travel paid for and arranged for this date . We have been told there are no rooms available but we can just get our money back from Itison. Surely the rooms should be held for the amount of vouchers sold and paid for and not released for booking. Absolutely embarrassing that we now have to tell family this won’t go ahead and their gift is not available. Also the facts we are out of pocket for travel costs. Shocking that a business thinks this is acceptable. I will avoid in the future.

This was an itison voucher so good value for money. Reading the reviews I was really worried. So here’s what I found. - room clean , updated , simple relaxing , small en-suite toilet, shower. -evening meal on first night was nice and flavoursome.( limited choice) - breakfast was great . Cooked breakfast any choice was great- no real continental choice( no fresh fruit, croissant etc) - no lift on the 3rd floor - no tea spoons on tray in room re tea / coffee tray. - a good hotel with basic amenities. Don’t hold out much hope and then you’re pleasantly surprised.

Took the family and dogs. Great traditional hotel with fantastic food and very reasonable prices. Great setting with fantastic walks nearby. The outstanding River Tay and the bar areas are within a few minutes walk. The hotel has a beer garden which is a fantastic little setting. Very friendly and relaxed atmosphere. Will be back again soon.

In 40 years of travelling, this was the worst hotel experience we've had. No hot water, no heating. Guests were coming to breakfast in heated waistcoats and winter coats. Staff were doing their best, but under threat of losing their jobs, they didn't cancel planned events. Head office was uncontactable to answer for the many breaches of health and safety rules we saw. I have never felt so unsafe in a hotel

When we arrived informed there were heating issues and from previous comments this has been ongoing for months, no hot water for a shower in the morning. At reception we had to ask for extra blankets it's Scotland it's still cold end March. Windows were in need of repair adding to the coldness of the room. The staff clearly working under duress but this was Fawlty Towers level, breakfast was a shambles with the chefs clothing visibly dirty. How this hotel has passed health & safety reviews is beyond me it needs a major refurbishment.