Courtyard Durham Near Duke University/Downtown

The hotel overall was clean. The beds however were terrible. We cut our stay from 2 days to 2. Very uncomfortable.

The bistro for food was not open and it wasn’t the next morning- no coffe, etc. the guests in the room next to us kept us awake all night with their loud tv and loud talking - all night - we should have called the front desk but we didn’t so that part was our fault

I am a long time Marriott member) The 3 of us arrived having requested a room with 2 queen beds. We were given a room with one bed and a pull out and when we opened the pull out, it was disgusing with crumbs and an plastic knife. Plus no bedding. We asked for a different room and the person on the desk apologized and also gracioulsly offered us breakfast. When we came back to the room on our second day, we were shocked that the room had not been made up and there were no new towels. We asked about why the room was not made up and we were told we had to request it. The person who checked us in never told us. I have not been at a Marriott that did not clean rooms daily unless the guest opted out. The room was cold throughout and we could not warm it up. It was one of my worst Marriott experiences and not up to Marriott standrds.

My room was a suite and it provided comfortable seating area for working on computer or watching tv.

When we encountered a problem in our room the front desk quickly gave us an alternative room and also breakfast vouchers. That was nice. Still, the prices at the breakfast bistro were crazy high. $24 for two cups of luke warm coffee that did not taste like Starbucks and a fruit cup and a yogurt and fruit parfait. The second room was nice and very comfortable. There was a lot of perfume or air scent in the halls and lobby.

Front desk people were SO friendly & helpful. Best help by far is your shuttle to Duke! Thank you so much for that!

The staff were incredibly friendly. I had a long drive coming in, and their smiles and warmness made me feel taken care of.

The staff was very friendly and accommodating. The lobby was lovely. But the location and room were horrid. The hotel is right beside the interstate. The road noise continued all throughout the night. The worst was the room. There was small pieces of trash on the floor, hair on the bed, stains that looked like body fluid. We barely slept we felt so uncomfortable. There's a lot that needs to be replaced and updated in the rooms and they need to be better cleaned.

Why is there only one person on duty at 5pm? We stood in line for nearly 30 minutes to get checked in. Other than that things were good.