Mount Royal Hotel Edinburgh by The Unlimited Collection: отзывы

Ответ от объекта размещения: Уважаемый Гость, Спасибо за ваш отзыв. Мы рады, что вы нашли наше расположение удобным: мы находимся так близко к железнодорожному вокзалу и всего в 10 минутах ходьбы от всех основных достопримечательностей Эдинбурга. Мы также рады, что вам понравилась качественная и недорогая еда в нашем ресторане. Я передам ваши комплименты нашему отделу питания и напитков. Мы ценим ваше предложение добавить лифт или пандус для облегчения транспортировки багажа. Именно этим мы и собираемся заняться во время продолжающегося ремонта. С уважением, Команда обслуживания гостей Вики.

Ответ от объекта размещения: Уважаемый Гость, Спасибо, что нашли время поделиться с нами своими впечатлениями. Нам искренне жаль слышать о проблемах, с которыми вы столкнулись во время вашего пребывания. Прискорбно узнать, что выделенные номера не оправдали ваших ожиданий. Я передам ваши комментарии нашей команде горничных. Мы делаем все возможное, чтобы предоставить номера поблизости, если позволяет тип номера, и мне жаль, что в данном случае это оказалось невозможным. Чтобы избежать разочарований в будущем, мы настоятельно рекомендуем забронировать номер с видом на замок для более приятных впечатлений. Я передам ваши комментарии относительно ответа, который вы получили на стойке регистрации, нашему менеджеру фронт-офиса для дальнейшего рассмотрения. Мы ценим ваши отзывы и надеемся, что у нас будет возможность предоставить вам гораздо лучшие впечатления от вашего следующего визита. С уважением, Вики Гость команда обслуживания

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to leave a review; we truly appreciate it. We’re happy to hear you had a wonderful stay and enjoyed our central location, making it easier to explore the area.Your feedback is invaluable, and we look forward to welcoming you back in the future.Warm regards, Vicki Duty Manager Mount Royal Hotel Princes Street City Edinburgh

Ответ от объекта размещения: Dear Deborah Ann, Thank you for your wonderful review! We’re thrilled to hear you enjoyed our great location, with convenient access to public transport, shopping, and a variety of restaurants. It’s fantastic to know you appreciated our own restaurant and bar as well.Your kind words about our lovely and helpful staff mean a lot to us. We’d be delighted to welcome you back and hope to see you again soon!Kind regards,VickiDuty ManagerMount Royal Hotel, Princes Street, Edinburgh

Ответ от объекта размещения: Dear Asif, Thank you for your feedback. We're pleased to hear you enjoyed your stay, appreciated the clean facilities, and found our central location convenient.We’re sorry to hear about the timing issues with housekeeping, but I’m glad this did not negatively affect your stay. Your comments are valuable, and I will share them with our team.Thank you once again for staying with us, and we look forward to welcoming you back in the future!Kind regards,VickiDuty ManagerMount Royal Hotel, Princes Street, Edinburgh

Ответ от объекта размещения: Dear Guest,Thank you for your lovely review! We're happy you enjoyed your stay, our central location, the clean room, and the stunning views of Princes Street, the Christmas market, and the castle.We appreciate your feedback about the lack of drawers and will keep it in mind for future improvements.It’s wonderful to hear our friendly staff added to your experience, and we’d love to welcome you back on your next visit to Edinburgh!Best regards, Duty Manager Mount Royal Hotel Prince's Street Edinburgh

Ответ от объекта размещения: Dear Guest, Thank you so much for your lovely review! We're delighted to hear you found us excellent value for money and that the decor exceeded your expectations. Our central location is indeed a great perk, and we're glad it made exploring the local sights and enjoying nearby dining options so convenient for you. While your room may have been compact, it’s good to know it met your needs, providing a peaceful and comfortable space to relax. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards Vicki Duty Manager Mount Royal Hotel Princes Street City Edinburgh

Ответ от объекта размещения: Dear Seth, Thank you very much for your review! We're glad that you enjoyed your stay with us. We're glad you enjoyed the service at reception and our breakfast selection. We hope to welcome you back soon for another perfect stay. Warm regards, Vicki Duty Manager Mount Royal Hotel Princes Street City Edinburgh

Ответ от объекта размещения: Dear kjq366162.Thank you for your review. We ae pleased to hear that you enjoyed our convenient location and the nice view. We understand that prices can vary depending on the season and demand. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Kind regardsAnna Guest Services ManagerMercure Edinburgh City Princes Street Hotel

Ответ от объекта размещения: Dear Guest,Thank you for sharing your feedback with us. We're thrilled to hear that you found our hotel to be pleasant and enjoyed its convenient location near stores and fast-food restaurants. It's fantastic that you also appreciated our stunning views of Edinburgh Castle and Princes Street Gardens.However, we apologise for the inconvenience you experienced regarding the absence of a phone in your room. Your review is invaluable to us, and we will ensure to address this issue promptly to enhance our guests' experience.We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,VickiGuest Services TeamMercure Edinburgh City Princes Street Hotel

Ответ от объекта размещения: Dear Guest, Thank you for your kind words! We're happy to hear you enjoyed our fantastic location and found our staff to be excellent. It means a lot to us, and we hope to welcome you back again soon for another perfect stay!Kind regards,Duty ManagerMount Royal Hotel, Princes Street, Edinburgh

Ответ от объекта размещения: Dear Shao.Thank you for sharing your thoughts about your recent stay. We appreciate your kind words about our excellent location and buffet breakfast. I am delighted to announce that the hotel has started a refurbishment to transform the hotel. If your future travels bring you back to Edinburgh, we would be delighted to welcome you again.Kind regardsAnna Guest Services ManagerMercure Edinburgh City Princes Street Hotel

Ответ от объекта размещения: Dear Amy.in.asia.Thank you for your fantastic feedback! We are delighted to hear that you enjoyed the perfect location. It is great to know that our staff's friendliness and helpfulness contributed to making your stay enjoyable. We appreciate your kind words and look forward to welcoming you back for another memorable stay.Kind regardsAnna Guest Services ManagerMercure Edinburgh City Princes Street Hotel

Ответ от объекта размещения: Dear Kester.Thank you for your feedback. We are glad you appreciated our convenient location. We apologize for the issues you encountered with our staff and the Wi-Fi signal. Tap drinking water is always available in the hotel, and bottled water is included in our Privilege and Superior rooms. Additionally, you can always purchase bottled water at the bar. We appreciate your comments and will work on improving our service. We hope to provide a better experience on your next stay.Kind regardsAnna Guest Services ManagerMercure Edinburgh City Princes Street HotelKind regardsAnna Guest Services ManagerMercure Edinburgh City Princes Street Hotel