Frangipani El Nido

非常滿意。下次再來

I had the best hotel experience. The hotel was really cozy. Our room was amazing! It was spacious and it smells really good. It also has the best beachfront view especially during sunsets! Staff were also accommodating and made sure to cater all of our requests. 10/10 would recommend!

If it were not for the very steep High season pricing we would have given this cute "bed and breakfast" a higher rating. It is a charming place with very lovely views especially the Panoramic Suite, large and comfortable, with outdoor seating and a spectacular view of the sunsets every night. It is unfortunate that the living room window was unwashed, in fact streaked with dirt, completely unacceptable when preparing for the high season or any season really. The positives first...Zenobia and Emm at the front desk are two real gems who work very hard to make things run smoothly and do their best to accommodate guests. The other staff are mostly young and eager but inexperienced and some spoke rather limited English. Everyone was sweet and meant well. That is fine if you are charging 2 or 3 star prices but at rates that are higher than a Club Floor Suite at the Peninsula Hotel in Manila, get your act together. I do not fault the staff, the place is poorly managed. There is virtually no housekeeping other than making the bed, (even that was forgotten one day), confused and inconsistent service at the in house restaurant, staff are not empowered to make decisions on the spot, always need "to check" with their supervisor or manager for requests, etc. Additionally, the relationship with El Nido Yacht Club seems to be primarily to sell private tours...a request for group tour resulted in my having to organize my own group. To be fair they do provide a much higher level of service than the other tours but don't expect much help putting together a group tour with them. El Nido itself is lovely but deserves only a few days at most. There are the island hopping tours which quickly feel repetitive and 3 vey nice beaches on the mainland. For us 6 days was one or two days too much. In summary we liked El Nido and the team at the Frangiapani for their sweetness and friendliness but felt that for the prices they are charging they need to deliver a much better and more professional product with service that justifies the price.