Cbh Frensham Pond Hotel

We were visiting locally as my son is a chef and was working in the area. This was a really lovely location and a beautiful hotel, staff were very helpful and check-in was easy. We would recommend.

I really tried to like this hotel but unfortunately there were too many issues. And these issues weren’t only restricted to ourselves, we heard different guests complaining also. My friend and I stayed for a two day break. Positives: decent sized comfortable room Professional friendly front desk staff Small but suitable gym Hotel is adjacent to the pond Negatives: cleanliness!!! So much dust and stains, there was even a used contact lense and hair on the night stand. Food: definitely the worst part of the experience. There was something wrong every time we dined there! Hair in the food at breakfast. Plastic in the food at lunch. Cold/ bad tasting food. We tried to make a formal complaint at check out but there was someone there complaining about the spa being cold and so we simply gave up. Safe to say, we won’t be going again.

The hotel is a located in a beautiful place. Staffs are friendly and professional. Room is really clean and comfortable. I fully enjoyed the stay. The food served in the restaurant is delicious and good quality. However, the restaurant service is average. I received nothing extra apart being served the plate and they still charged 10% service charge on the bill. Overall, I had a very good experience during the stay.

This is the third time we have stayed there. The location is beautiful and peaceful. Staff are welcoming and the rooms and beds are comfortable if a little chilly at times. We had a bar meal which was very good and we were kindly allowed an extra hour before checkout to help with our arrangements or the day. Unfortunately, I left my ‘phone charger in the room and was disappointed that the hotel did not respond to my request to forward it to me.

Amazing value for money in a beautiful surrounding- what a lovely unexpected surprise.

First visit to this hotel and the whole place including spa was amazing, our only issue was with dinner...due to a large Chris**as party we were put into a room which had no Chris**as a**osphere or decorations & looked more like a store room or staff room. After receiving our food the staff practically forgot about us due to the large party which did leave a sour taste, but besides that the rooms were amazing the spa facilities were very nice & would definitely go back minus the 100 people party.

My wife and I stayed at the property on 16th and 17th November for our wing anniversary. The first room allocated to us was the basic double room. Perfectly fine apart from the noise caused by a generator, not bad but my wife is a light sleeper. So we upgraded to another room. Great view of the pond at the front and quiet. Wonderful ! The following ight we were informed by staff that we did not need to pay for the upgrade, so that was a nice treat. The staff were friendly and efficient especially Josna in the spa and Vishnu who was serving in the restaurant. We dined there on the second night and had a great meal. The spa itself was great, clean and welcoming. I rarely write a review for hotels but made an exception in this case. Strongly recommended. My wife wants to return on her birthday in May 2024. Ths again is something we would rarely do. Hope this is helpful.

Great location and comfortable rooms. Main menu is unexciting, hasn’t changed in over 12 months despite being told that it’s seasonal and will be changed soon,

Gathering of 8 family members, 4 couples, all aged in our 60’s. I really enjoyed our stay because: Friendly, helpful staff. Beautiful surroundings. Good restaurant. Well kept gardens, very peaceful