Hotel Villa Carlotta

Une vaste escroquerie ! Pour 250€ la nuit : tout est vétuste. C’est abimé dans tous les sens. Des trous de cigarettes dans les rideaux. Le velours orange est devenu gris. Des énormes taches de fuites d’eau au plafond. Les serrures qui tournent sur elle même. Une literie d’un autre âge. Les finitions de l’ordre de la blague quand on pense au prix et au fait c’est un 4 étoiles. Le lit de notre fille n’était pas fait et elle n’avait de serviette pour la douche. Une coupure d’eau à 10h non prévenue. Je me suis faite mal recevoir à l’accueil quand j’ai demandé une solution à l’accueil pour la fille qui se lavait. Des montagnes de poussière partout. Vraiment nous avons halluciné sur l’état d’entretien et de non ménage de l’établissement.

Although we had an nice stay overall I wouldn’t rate this as a 4* hotel. It probably deserved that grade a few decades ago but the decor hasn’t been renovated since then. The service and breakfast are nice and it is located in a very nice area away from the hustle of the historic center. In terms of cleanliness it could be better. There was a lot of dust in most furnishings of the room.

Good place to stay, walking distance to gardens and not fat from city

The staff were really helpful and friendly, it has its own free parking which is a great benefit and is in a quiet and peaceful neighborhood within walking distance of many sights and restaurants. However the part of the property we stayed in is a bit run-down and could use some updating. It worked for us (a family of 3) for the one night and I think would have worked for my spouse and I when we were fresh out of college.

Stayed at Villa Carlotta for 4 night in September and it was great. The staff is friendly and helpful. The location is in beautiful and in a safe area a 10 minute walk to Boboli Gardens and the old city. Parking available on site.

This hotel was disappointing. I give it 3 stars only because the location was good. Public transportation was very close and we could get to the downtown center in very short order. The room would have been nice 10 years ago or so when it was last updated. Bur now it is quite dated and in need of updating. The throw pillows on the bed were soiled and smelled of dirt and sweat. We immediately took them off and called the desk for clean pillows. The shower was a nice size but drained so slow that we had to keep the water pressure at a minimum or we would have over-run the shower pan. The a/c barely kept the room livable, but it was stuffy unless we had the windows wide open. There was an old safe in the wardrobe but no key for it. The wardrobe itself could be locked but you had to rock it back of the rear side so that the doors would line up to allow the deadbolt to be engaged. The last issue with the room was that there were shades or curtains on the windows so that the light could be blocked out at night. We had to get a blanket that we could drape over the window to block out all the light. Breakfast was very nice with a good assortment of breads and sweets. The scrambled eggs were the best we had in our stay in Italy. Coffee and juices were also good and plentiful. All things considered, I would not book this hiotel again.

You don't get a double bed even if you ask and when you request to have the single beds put together as a double bed for a couple, nothing is done. This property is overrated and overprice for what you get.

Room had not had a detail cleaning for some time. Staff was very helpful and pleasant.

Nice Hotel in convenient location with parking. Good breakfast. Street in front of Hotel is very narrow and access to hotel parking is very narrow. Air Conditioning was not working during our stay.