Yasminka
11 февраля 2024 г.
The staff is kind and understanding. Thank you for accommodating our requests and being flexible with changes last minute. True hospitality. Thank you so much. Only CON: was that we came there just for the hot tub jetted room. The water in the tub would not get hot. It was too late for maintenance they were gone for the day. The FD told me she has to ask management in what to do although we asked for a different room that could not be accommodated at this time which I wasn’t sure why as they had a VR room available. But we abliged and we waited to speak with management in the morning and the best they could do is give us a discount of $20 which was also very disappointing as I wish they would have allowed us to stay for another night at no charge since the entire reason we were there was for the hot tub and we did not get to use or enjoy at that first night but we still decided to agree to not only pay in full for the first night we were there but then only allow us very small discount for the following night which I did not agree that, that was a fair compensation for the situation but there is only so much one could do. Either way I guess it wasn’t the worst way a situation had been handled. Other than that as stated, everything else was wonderful per usuall.
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