The ARC Hotel

Called front desk to inform them that there was throw up by the stairs to get into the pool and the woman running the desk stated house keeping was already gone for the day and there was nothing she could do. Basically she told me to either clean it myself or just don’t let my kids swim. I started cleaning it myself until I noticed there was throw up floating in the pool and throw up at the bottom of the pool. The lady at the front desk does not need to be employed. She has no problems leaving the front desk unattended to sit in the office on her phone or watch TV but yet she couldn’t leave the desk to clean the throw up?? Does not make any sense. I would like for customer service to get ahold of me please.

The room was large and comfortable, although dated. Breakfast was good. The hotel is on a busy corner.

The hotel and room both very clean, staff was friendly, breakfast was good. The shower had great water pressure and awesome shower head. The keurig was a plus. My only complaint is that the pillows were flimsy, but that's just my personal preference. If I ever go to Ft. Smith again, this is where I'll stay!

Great location for just about everything…restaurants & only 7 minutes from my event. The front desk was helpful & friendly.

The hotel was nice and quiet. The indoor pool was out of order from the snow storms but that wasn’t a deal breaker. Overall friendly staff and clean rooms.

The only 2 things we didn’t like about the suite we were in were the lighting - bad color, too bright, and not good for applying makeup in the bathroom - and the shower design - no shower door so the floor got SOAKED every time someone showered. Everything else was actually wonderful. Prompt service and polite staff. The bkfst was pretty good too.

We had a great stay. Wonderful hot breakfast, great room and friendly staff. They had adequate plug ins near the best for our CPAP machines and luggage carts which we appreciated.

Staff was friendly. Breakfast was good with lots of options. Disappointed the hot tub was closed due to a busted water line.

Lobby was nice. First room wasn't vacuumed, so they gave us another. No available luggage carts. It was late, 11:30. They gave us late checkout for the next day. Sheets and towels were clean. Sink and toilet clean. Bed was pretty comfortable. Nice pillows. Didn't see any bugs. Walls dirty. Chairs stained. Ceiling water stained. All dusty. We rinsed the air filters from the heater in the tub. Tub drained very slowly. Furniture was all banged up and wobbly. Had to be careful not to knock over the microwave cabinet. Next morning, breakfast was pretty good, scrambled eggs, sausage, biscuits and gravy, the usual bagels muffins and cereal and yogurt. It was well stocked and the attendant was efficient and friendly. Didn't use the pool. Hot tub was empty/broken. Back in room, shower valve was broken wouldn't direct water into the shower. But the tub didn't drain anyway. We washed in the sink. Our "late checkout" key card quit working at 10am (should have worked until noon), and housekeeping tried to come in by 10:30ish.