Holiday Inn Express Fort ST John

The customer service is beyond excellent! Very impressed as you dont get that kind of service anywhere anymore. Great job!

Very good stay. Television is not good for selection or rental options

We have nice and easy stay in this hotel. The room was neat and clean, staff were friendly and the breakfast was good. It was also very convenient for shopping because of the proximity of the stores surrounding the area.

Clean, comfortable, friendly staff, clean pool and hot tub, and best continental breakfast I’ve had in a while. Definitely will be staying here again!

It was clean, room was large enough for 5 and the breakfast had a good variety

I was on a “staycation” with my grandchildren, which I often do. Before booking the hotel, I went inside to ensure the pool, water slide & hot tub were operating. The desk clerk assured me they were. We quickly checked in; put our swimsuits on only to find the pool freezing cold & the hot tub not operating. The manager said it was a communication error as the hot tub hadn’t been working for weeks. On the plus side, they assured me they would refund my room charge for the night however, this meant changing, packing up & moving to Homes2Go, where everything was working. Additionally, I didn’t say anything but the holiday inn is also now looking very “tired”; super dark & the pool area was not clean

The staff on duty was extremely rude when we checked in. I didnt get the room i reserved and when i asked him to change it he said sure no problem but proceeded to put us in an identical but dirty room. Things were broken in the bathroom and every time we tried to communicate with him at the desk he wouldnt come out of the office. Very bad customer service. We wont recommend nor stay here again.

My stay was great, and the hotel employees were awesome!

Just a little bit noisy I can hear loud trucks throughout the night