Best Western Valley Hotel

Cold room no heating on when booked in at 3;20 no heating in bathroom ie no towel heating or any heating, cold to take a shower shower tray plug took time for water to drain. Did give us portable heater helped a little. Hotel cold anyway so uninviting. charged for coffee with meal then again as hot Beverage so thought i paid twice. Hotel in lovely position by river walk and into Iron Bridge. Second stay at this Hotel would we stay again ? Staff lovely breakfast lovely, should we expect every thing to be good in this day and age or should you just take it as it comes?

Really disappointed that there was extensive noise above my bedroom at 4:30 am. Apparently workmen had returned to their room Hence no sleep after I was awoken. No refund offered for the room, except my evening meal. I’d rather have paid for my meal and had a proper nights sleep. Best Western you should know better!

The place is clean and tidy and the breakfast was lovely. All staff were friendly and polite. Nice Hotel.

Our stay was very good. The staff were excellent and friendly and sorted our initial cold room out quickly and efficiently. Would recommend and return ourselves.

Stayed at Ironbridge Valley Hotel 17/9/23 to 23/9/23. We’ve been to many hotels together over the last 8 years and have never been more pleased, the staff were amazing and the food terrific so we dined in the on-site restaurant every evening. We were very impressed with the efficiency and professionalism of the restaurant staff with a special mention to the young members who were superb. We seem to to read nothing but negative news about our 16 to 18 year olds in U K but the young staff were particularly good, they were all helpful, polite, good humoured and efficient, an absolute credit to Valley Hotel. That’s not to say the slightly older members of staff were not wonderful, they were ! We cannot recommend this hotel more highly,11 out of 10. Many Thanks from 4 happy visitors

Friendly helpful staff. Good location for Ironbridge and surrounding areas. Excellent restaurant food. Recommended and would stay there again.

The hotel is a great base for visiting this part of Shropshire and just a 5 minute walk to THE Ironbridge and the shops. Ample parking. Lovely gardens. Friendly staff. It is old - hence the gorgeous tiles on the ground floor but rooms are rather small and dark as a result. That having been said , we would almost certainly stay there again if we return.

The staff very helpful. Restaurant very good. The shower needed replacing, they had not replaced the leaking shower head but did when we requsted it. The bath was very deep to step into . Realistically the bathroom needs re vampng. The electric shower unit barely worked. There was very little tea and coffee left n the room although when asked thet supplied more. There were no mint teas or earl grey. A small fridge for the room would be an advantage. Thank you for fan and comfortable beds.