Best Western Frodsham Forest Hills Hotel

Lovely little hotel in beautiful surrounding. Fro sham is a lovely place and the staff were excellent. Really enjoyed my stay!

Brilliant location on Ollerton Hill with views over the river mersey and ship canal .10 min walk into Frodsham The spa facilities are really good and the restaurant was reasonably priced

Love the location and peacefulness of this hotel. Rooms are big and quiet, bonus if a pool and gym. Stayed twice here and would return.

There needs to be more food choice. Maintence IE change or repairs to doors or radiators should not be carried whilst guests are relaxing, working or having a late sleep in. On 2 occasions maintence staff worked for several hours ruining my stay. Very very noisey.

Clean and well serviced room. Ensuite bathroom was from the 70's, peach in colour. Bath was plastic and flexed when standing to shower. Overall the Hotel was in need of refurbishment. Self-service breakfast was fine but the cooked selection could have been warmer. It was bordering on tepid.

Sauna non functional, switches itself on and off doesnt get to temperature, licals have been told wiring short. This doesnt sound safe!! Thrown out of steam room because there was an excercise class in the pool!!! I did t pay for a spa hotel to have part time access to faulty/dangerous facilities

The hotel is a little tired, stained carpets, faulty blinds, windows that don't seal correctly but, nevertheless, it's the best hotel in the area. Pleased to hear they are extending their rather limited food menu in the future.

The window had been left open so room was freezing. No mounted shower so only way to use it was sitting in the bath. Had to book a time slot to use the gym but the gym was still incredibly busy with every piece of equipment in use.

I first worked in a Best Western when I was 14, back I the 80s. This one felt like that was the last time it was upgraded. The bathroom was that dull peach so popular back then, with the fan thick with dust and plenty of black marks from damp being left untouched. According to the information in the room room service stopped at 10pm, in fact this was around half 8. It smacked of no one taking responsibility for maintaining the day to day running of this hote either through lack of staff or simply the drop in standards so common nowadays, where the customer is no longer king. Three stars today feels like two stars 30 years ago. A really average hotel charging far too much. The staff I interacted with were fine, it's the leadership that appear to want your money without providing a high quality service. Very disappointing