When I checked in, I had rented a one bedroom, suite, and all they had for me was a studio suite. I pulled out my reservation. I showed it to the lady at the counter, and the lady at the check encounter told me that there’s no difference between their one bedroom suites and their studios units. I told her I paid for a one bedroom and she said the two units are same size, the only difference in the unit is the TV which was a complete lie!!!
I went and got my paperwork and returned to her to show her the room difference and she said we are out of the one bedroom unit and they only have studios left and then any person stepped and told me that they were out of one bedrooms because they had maintenance work to do on them all week and he would refund my money ( which I have not seen a refund sent to my email yet!) So when back on ******* to looked for a hotel in the area to rent and this hotel came up as having one bedrooms units available for the whole week. I preceded to show that to him and he told me that system is wrong.
So far everything they have told me is a complete Lie!! And I’m in my wrong room and have seen no refund! I am a very seasoned travel in and out of the United States and this check in has been the worst experience I have ever had!! They just keep staying one lie on top of another and it didn’t help because this is all happening on a Sunday evening when the managing staff is not here.
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