Pestana Carlton Madeira Ocean Resort Hotel

The hotel is old, but everything looks nice and shabby. A lot of stairs to the sea, but also there is elevator. Normal breakfast, a lot of pastry, but for my tasty could be more fresh vegetables, avocado and etc.. Nice, big rooms with cozy doors lile from movie lord of the ring.

Very great hotel and excellent amenities. In addition, great diving center.

Relaxing resort. Good location, 20 min walk to downtown. Reasonable breakfast.

The best hotel in Funchal

not bad

Wir waren leider nicht wirklich zufrieden. Die Lage war wunderschön! Jedoch war das Hotel viel zu groß, um sich wohlzufühlen…beim Frühstück war es extrem laut, die Mitarbeiter überfordert und das Buffet total verstreut. Innerhalb der hoteleigenen Restaurants wurde man ziemlich über den Tisch gezogen, indem sie einem immer wieder Brot und Wasser anboten, was schlussendlich auf der Rechnung stand! Des Weiteren zahlt man eine Service-Gebühr von 10% für einen Service, der nicht anders war als in einem normalen Restaurant, wo man diese nicht zahlen muss. Dafür, dass es ein 5-Sterne-Hotel ist, bietet es ziemlich wenig und ist leider nur auf Profit und nicht auf das Wohl der Gäste aus. Für den Preis nicht zu empfehlen! Schade….

性價比高，應有盡有！衹是床太軟。

Beautiful hotel with nice amenities. Service in all restaurants is below standards. Thought it would be just one bad experience but it turned out it was all of them. Parking is free but you have better chance at winning lottery. Three days in a row could not even access the lot. Paid parking was available but it’s expensive. Lots of shopping nearby by and close proximity to downtown was perfect.

I stayed here while on a trip with a friend celebrating both our birthdays and we had an amazing stay! The room was perfect, and both outdoor and indoor pools were very relaxing uma amazing views! The breakfast had a great variety of food and freshly cooked food. What made the big difference in our stay was definitely the staff, all very kind and helpful with everything we may have needed. We could not go without leaving a special thank you to Manuela in reception for her kindness throughout our stay ☺️