Courtyard Charlotte Gastonia

This was really good

Outlets didnt work. TV lost signal more than it stayed on. Someone came to the door in the middle of the night. Then at 3am someone played loud music forever. Side door at parking lot was broke and never locked. Not too safe a place. I expected more from a Mariott. Staff was nice and friendly was only good thing

Need more help at checking in, was only 1 woman and she was swamped and needed help, took to long checking in. Shower head was broke and carpet was really dirty.

Great folks working at the welcome desk. Napolean and the morning shift lady are friendly. Wish they had free breakfast though. The gym is great and the bed felt clean. Bathrooms are pretty basic though.

Awesome stay. Staff are very friendly. Wish they had fans in the bathroom though. Also parking lot was kind of dirty. Takes away from the whole picture. Stayed here several times. Always pleasant.

Wanted to stay here due to having a indoor pool and hot tub. Got here was informed the pools heater broke and the hot tub has been broke for over a month. I was highly upset this was not on the site. My child was very upset. Was not going to find another hotel because of the non refundable hotel. Wasn’t able to get any money back either. The lady who checked us in was BEYOND AMAZING at her job. She is very professional and friendly.

It looks nice and has high prices. Everything was clean but a few things in our room were broken including the outlets. There’s one small microwave in the lobby tucked inside the market area which was poorly stocked and insanely priced with products double or triple the normal price. Our shower drain was clogged with hair and the water puddled when showering. There was no complimentary morning coffee in the lobby which would’ve been fine if the employee I asked upon arrival had not said there was. The hotel was nicer visually but I wouldn’t stay there again. I had a more pleasant experience at a Day’s Inn so I’ll probably try another hotel next trip.

Average at best. Room appeared clean. Open areas were attended to however, areas less visible collected dust and debris.

bedside lamp broken, leaning over, not working. Receptacles in light panel on each side of bed not working. wall receptacle beside bed without switch plate cover, dangerous. Ice bucket missing a top. Top supplied by front desk didn't fit. Of three wall-mounted cannisters, in shower, no shampoo. One cannister not functional. Staff courteous, however. Overall well below Marriott standard. I've never encountered such at Marriott. Will not return.