Quality Inn & Suites Gatlinburg

The greatest location as a base hotel to visit the Great in Smoked Mountain National Park. 👍👍👍❤️❤️❤️😃

Nice hotel, very spacious rooms and I would recommend booking the fireplace. The breakfast was on the second floor, it was okay. Would prefer more vegetarian options or fruit. Short walk into the centre but there is also a shuttle that stops very near the hotel. Stayed for 1 night, would come back in the summer to enjoy the outdoor space swimming pool.

The room wasn’t that. Clean. Black stuff all over the sheets some it looked like bugs if it had some TLC to it wouldn’t be bad. Some one next door fought all night!!! I don’t think ever again not what I paid for 2 nights

Hotel was OK. Nothing spectacular, but nothing bad. Located at one end of the shopping so it is a hike if you want to see everything, but it also is on the lower end as far as price.

It definitely is not a fancy hotel everything was very basic but extremely convenient to walk where you want to go in Gatlinburg its close to all the shops and restaurants in town it was clean and quiet as well

We picked a room with a fireplace and it barely worked. We called the front desk 2 different nights to take a look, the first night they said there was nobody available to look. The second night supposedly a maintenance man was sent and he never knocked on our door because the do not disturb was on the door, however if you were asked to come, why wouldn’t you knock on the door? Sounds like an excuse to me. The elevator broke down twice during our stay and we were on the 7th floor. The morning we checked out it was 9 degrees and we had to carry our luggage down the stairs, which is pretty much outdoors. All the front desk said is that there was nothing they could do or help with that situation.

Floor was dirty upon arrival. Part of the laminate on the floor was missing and created a potential injury incident if stepped on with bare feet. Molding was chipped and desperately needed painting. Wall in bathroom was peeling paint. The elevator broke down 2 out of 3 days. Maid service shorted up towels, no refills on amenities, and stranded us with no toilet tissue. Telling the desk clerk about issues was like talking to the wall. No apology, no genuine interest in the issue- blamed it on absent management and not knowing who to call. Told us to come get the toilet tissue ourselves. Stayed there twice and wasn’t satisfied either time. I’m done with this place.

Property is outdated. Also front desk is not very helpful. I had dirty sheets and bathroom. I had hair all over them. When i brought it to front desk attention they didnt even have 2 sets of sheets for me to change them myself. I asked to speak to the manager and he was nowhere to be found. The lady at the FD told me that he will call me to discuss the issue and yey nobody has called.