Courtyard Gatlinburg Downtown

這個萬怡酒店名不副實，設施比較簡陋。訂單是含早餐，用完餐後卻被酒店告知要收費。Ctrip收到反饋後及時解決，希望類似情況儘量不要再發生了！

Hidden fee's. Lots of hidden fee's. 116 dollars a night for two nights and our ending total was 409.00. Breakfast for two was 60 dollars and we watched them heat it in the microwave. The room was ok...... and clean....that's a positive.

Check in - the staff was super friendly. I just can’t say enough kind things about them. The hotel was very clean and well maintained.

The internet wasn't working! It is hard to live without wifi in the world today and in the mountain area. I have no idea how the hotel managed to not have internet for the entire day. The bathroom's exhaust wasn't working. The staff at the desk didn't care to even talk properly. There are better hotels in the area at the same rate/better! Pick those.

Seems Marriott bought into the touristy - must pay for everything part of Gatlinburg. No Wi-Fi. Must pay for breakfast - even as simple as a banana or orange juice. Refused to serve a 61 yo a drink at bar without ID. (After a day of snow sports - just too tired to go back to room). A 61 yo - really? Just didn’t seem like the customer was a focus. have been disappointed a few times lately with Marriott which, historically, was reputable.

Everything was great. Looking forward to comeback and stay in this hotel. The staff was super friendly and very professional.

Broken shower, dirty, stayed at places that were much cleaner for $120.00....$300 some a room is way overpriced

The property was very convenient to downtown restaurants and shopping. The staff were very helpful and accommodating. Everything was clean and the beds were very comfortable. I would stay here again!

The room was in need of a facelift. The cabinets were all well worn. The sink was very slow to drain. The towels were all at the end of their lives. On the last night, the seal on the bottom of th flushing mechanism inside the toilet tank came loose due to age. The toilet would not flush. It was too late to call maintenance, as they would have had to replace the whole piece. So, we had to manually add water to the tank after relaying the seal to flush it each time. I called the front desk early the last morning to report it, as they would need to do the plumbing repair before the next renters arrived. I was surprised that not discount was offered for the inconvenience.