Resorts World Genting - Highlands Hotel

The room little bit small, but clean, the kids enjoys the holiday

Close proximity to ****** and well maintained.

Formerly called - Maxims Hotel, and now renamed to Highlands Hotel. I revisit this property (as no much choice left for 4-5 star hotels in Resorts World Genting, at this point of time), and what does impressed me is the check-in process. I remembered previous check in usually took long and not well organized, front desk staffs not attentive, kind of messy but this time, they impressed me. When I reached the lobby, I was greeted by a front desk staff, escorted you to the sitting areas meanwhile prepare the check in procedures. The staffs are more attentive to guests arrival experience now and you can never felt being left out (like last time). While room is well maintained, clean, and welcome fruits and mask provided too (last time no welcome fruits though!) Overall, service quality is improved and keep it up, Highlands Hotel.

酒店房間很乾凈，設施齊全。離First World商業街有點距離。

假期人多，前台耐心解釋，並妥善安排等待期間的下午茶，並及時通知房態。房間有小公仔贈品，孩子比較喜歡。

雲頂最好的酒店 再次入住 依舊優秀 下次還會選擇

可在e18hteen餐廳享用2人份早餐套餐

房間乾淨明亮，高檔！

The room is not very pleasant, there is a musty smell from the corridor all the way to room, even the kid says so. There is litter on the floor. Room looks dated. The mattress spring is really spoilt. The bedsheets are not put properly as a hotel should. The hair dryer is hidden under the table top and plug hidden on another compartment, the operator should advise over the phone instead of getting housekeeping over. The fridge was faulty. Hmmmm this is not very welcoming for a supposedly good hotel.