The Granite Luxury Hotel Penang

My experience at this hotel was disappointing. Despite booking for two nights, I could only endure one due to the excessive noise from the street and carpark, making it impossible to get a good night’s sleep. The noise level unacceptable, and it greatly affected my stay. As a diamond member of trip.com. I would strongly caution others not to be swayed by the deliberate positive reviews without considering the potential drawbacks. Go for other hotels that’s cheaper, having better location, clean and better service.

Very good hotel with great location and amazing cleanliness. Pictures show the view from my room which shows how strategically this hotel is located. Staff were very friendly and breakfast was good too. Full marks for this place, definitely staying here again next time!!

Super good strategic location to many food court markets and comfortable. Just less than 10 mins walking distance to chawrasta, cecil, infront of Sunway hawker food. Hin bus depot also just 5mins walk!

The room is quite small but everything else is awesome. The staff was friendly and helpful. The cny decorations was da boom. The pool was fantastic. The pool boy was delicious hehe

The staff is very nice and polite. Experienced water leaking at the bedroom ceilings, the staff changed room for us and apologies politely with a sparking drink. The environment is nice which equipped with gym and swimming pool. The hotel is located in the center of George Town where it make travel to attractions much more easy. They also provide free shuttle bus in the morning to famous breakfast places.

Good and friendly service overall. Happy with the room. But it can be noisy as the room is next to the automatic car park block. Wifi and water dispenser also down in one of the days that we stayed but they fixed it quickly after we called.

Great location and cozy room. water pressure is strong enough for my long hair wash. Definitely recommended for next trip again.

Did not regret booking Granite as my stay in Penang, with it's location smacked in the middle of George town it is very accessible to various attractions and eateries.

The hotel location is fantastic. It's near to shopping malls and the attractions and restaurants are walking distance. We are very disappointed with the room. The room that we were allocated, one of the room's aircon was not working and they sent the technicians to repair it. We requested for a changed of room as it still cannot be resolved after about an hour. We finally moved to our new room after more than 1 hour of waiting. I was kind of looking forward in staying this hotel but the actual vs the photos in the website is very different. There were 2 bedrooms and only 1 is with attached bathroom, the other one is next to the common bathroom at the dinning area. The whole area is very minimalist kind of environment. Toilet has no extra hooks for hanging of clothes. So you'll have to put your clothes or towel by putting the toilet seat cover. The shower screen does not even help the water from splashing out, therefore the floor map is always wet. There is no toilet paper holder and no place for you to put your shower gel etc in the shower room. Throughout the whole day, there is this noise that sounds the aircon compressor sound it's very irritating as it affected my sleep. Overall the hotel service from the attendances are good as they try to attend to the problems but the facilities and the experience we had. I will not recommend or come back again. Totally disappointed!!!