Hotel Murano

The amenities aren’t what they used to be. Allot has changed but the staff is amazing.

停車還收費，幾百刀

When we checked in we told them we already paid and they charged me again causing us to not have the evening we had been planning for

3rd time staying at the hotel Appreciate being able to check-in early. Staff is friendly. Room is OK. Parking is $25 plus tax so it's kind of expensive. Nothing much to see or eat around the area.

I like the art in the building and the bar staff was very nice, but the quality of the hotel rooms and the cleanliness reminded me of a poor quality Las Vegas hotel. There were left over drinks and utensils sitting outside of our door for more than 24 hours and the hotel price was quite high for the size and quality of the rooms if you compare it to the Marriott which is less than 5 minutes away.

Beautiful glass and artwork throughout the hotel with the most comfy beds/covers. Central location in Tacoma. Staff is always very friendly.

Overall was great but maintenance of sinks and caulking around items was poor. Some closets needed the hinges to be tightened

Upon check in room smelled like cigarette smoke. There was a hair in the tub. One of our keycards deactivated twice (got it reactivated twice and then stopped trying). One night we asked the front desk for disposable untensils and the attendant was extreamly rude and acted like we were inconveniencing them. One of the days we were there one of the elevators was malfunctioning, stopping on chosen floors but not opening doors all the way to the top and then it would return to the lobby. Other patrons figured out that to get out on chosen floors you had to frantically push the open door button when the elevator stopped to open the door. This continued for the whole day until they finally decided to put the elevator out of order for the whole weekend with a full hotel. The day of checkout housekeeping tried to come in our room TWICE before checkout. The latch lock kept them out. Expected a lot more from a highly rated hotel that we paid a lot more to stay at then they normally charge due to events in the area (we chose this hotel due to proximity to one of these events). Would not recommend.

Great stay. Friendly and helpful staff. Took a 5 minute uber to the dome for the concert. Clean and spacious room. Bar and restaurant on site also parking!