Cbh Hatherley Manor Hotel

No key for the room - I had to find a staff member every time I needed access, so the idea of visiting the spa and being locked out for 15 minutes whilst searching the hotel was a no-no. The 'King Size Bed' was in fact two singles pushed together with a very hard ridge on both edges no-one could sleep on. There was no hot water both in the evening and morning, wherever the shower was set. I thought the unmarked shower was temperamental until the temperature varied from cold to lukewarm and back whilst I was rapidly showering, hence the evidence of lack of hot water at the peak time. The £200 rack rate does not include a full breakfast. One can choose from three items - I had one sausage, one piece of bacon and one egg. I was offered tea or coffee, and when I chose the latter I was directed to the end of the queue for the single coffee machine for the whole busy breakfast service. My colleagues who stayed at the Travelodge and Premier Inn were quite literally laughing at this stay which would have been poor and fundamentally failure to deliver a basic hotel service, if it were a local guesthouse - at a 4 star hotel, absolutely shocking.

No room keys the whole day couldn’t go back in the room without a staff member totally ruined the trip

Very enjoyable stay in a beautiful Manor House hotel. The staff were welcoming, friendly and helpful, Decor in communal areas beautiful and hotel bedroom with balcony modern, clean and comfortable. Spa was a perfect relaxation area, pool clean and modern. Breakfast was plentiful and evening meal in the Thyme Restaurant was delicious. Very relaxed stay and would certainly visit again.

Quiet (even though there was a wedding), attractive property with good parking. Restaurant staff (esp maitre D') initially seemed rather disinterested but saved by upbeat positive and helpful attitude of wine waitress. Bedroom was rather plain but the bed was v.good and v. good bathroom. The £25 extra for 2hrs spa access was steep when only needed a 30 min swim, so didn't bother. Food good and wines excellent. Would go back but would shop around first.

I attended the hotel for my best friends wedding, overall we had a lovely time the staff were brilliant and the service was even better the room was clean bed was comfy but after the wedding being a long day I was exhausted but didn't sleep a wink due to the generater whirring outside my room for hours, to pay £100 for a room and not sleep was a bit of a disappointment however you helped make my best friends wedding day hitch free and beautiful so overall very happy with my experience

Hotel from the outside looks spectacular. The downstairs restaurant and lounge area also looks classy. Then you go to your room and you think you’ve travelled back in time. Rooms are so dated. The paint on the walls was peeling off. Also, no aircon!.

The room and bathroom were good but breakfast was a nightmare. I asked a minute to look at the menu and was left, there was a large party and they seemed to concentrate on them so I left hungry as I am gluten and there where no options visible that I could take with me.

The hotel was nice and big. It was warm and the rooms were cosy. The shower temperature kept fluctuating as you showered which was annoying. The spa was the highlight, the staff and service in there was good.The staff at breakfast were not very welcoming, they did not listen to what we wanted/needed. The manager was rude and boisterous. She was telling staff off in front of guests which is so unprofessional. There was no system in place it seemed messy and just all over the place. Staff could be friendlier. Overall good stay but staff and service let them down.

Room & bar areas very pleasant. Dinner very disappointing. Satay chicken very dry, no sauce & completely tasteless. breakfast very good.