North Devon resort

Unfortunately, we were very disappointed with the service and accommodation. Late check ins. Stayed in 3 bedrooms, spiders in each room, which kept returning, broken wardrobe, Leaking ceiling and dampness. The location and access to our Lodge was inaccessible due to 2 steep flights of stairs, no disability access. We needed disabled access room, but nothing was given. Receptionist shrug her shoulders and didn't know how to solve our issues. Very unpleasant stay. BE WARNED.

Wouldn’t recommend this place or ever think about coming back. For starters the “resort” is a 45mins drive away from the accommodation. The accommodation is absolute filth. The apartments stink, very clear they have not been cleaned in a long time. Not suitable for if you have allergies as the dust and spider webs will make it worse. Visible mould in various places. Stains in several places including bedsheets , covers , sofas , dining table. Visible dirt and rubbish on carpet. It is very clear that there’s no housekeeping arrangements. Lack of basic amenities within the apartments and very basic ,out fashioned setting. Won’t be coming back here and we were so unhappy with the stay we wanted to leave asap. Wish I had taken pics to show feedback but I was too busy disinfecting the place for the first 2 hours. Absolutely disgusting. A real shame and huge disappointment. Only one swimming pool onsite which was always very busy. Only good thing was the cafe on site but still quite limited. I’ve seen similar experiences while I stayed there and also on trip advisor. Will be asking for a full refund.

We got a last minute deal & it was fairly cheap but had we have paid full price at this time we’d have been very disappointed. We were sold a 3 bed apartment by a third party offering the last minute deal but were called the following day by North Devon Resort to tell us they could only offer us a 2 bed with a Z bed as all the 3 beds were booked, or a refund. By this point we had 3 excited children so a refund wasn’t an option. We had to ask for the extra bed on arrival as it hadn’t been left as promised. A refund for the difference in price in rooms was also promised but hasn’t materialised yet either. There is a lot of renovation work going on which is definitely needed and whilst we were there was mainly affecting the pool & changing area. The pool had had a problem a few days prior to us arriving and we were warned by staff that it was cold. It was really cold but luckily our children weren’t put off by that. The “superior” 2 bed apartment was basic but had everything you needed for a family of 4, as a family of 5 we were 1 thing short of everything (plates, glasses, cutlery etc). Inside it was really clean but the outside windows were filthy (probably down to all the work going on). Every member of staff we encountered was really helpful and friendly though, we couldn’t fault them. Once the place is finished, I’m sure it’ll be absolutely fine but at the moment it is either under construction or looking really tired.