William
16 сентября 2023 г.
We stayed here for 5 days. Day 1 zero milk for their breakfast, we asked to get more and the young man at the front desk said he can’t help, I asked to please have some for tomorrow. Next day comes, no milk, no butter and no juice. What kind of company can’t stock their own breakfast? He excuse was, “we provide this for free and you should be happy we have anything out there.” I offered to go buy milk to which he stated well we can’t refund you the expense. I was so frustrated I went and bought milk, juice and butter so our kids could actually eat the next two days. It used to be that the Cobblestone group was a nice set of hotels without elevators, but now it is filled with staff who are rude and won’t even help you. It takes a special kind of person who doesn’t care to see two kids and have cereal out there with no way to eat it but dry, or bread with no butter…or no juice…and make no attempt to right any of it. Very disappointed with how this chain is going down hill.
Перевести