Bernerhof Swiss Quality Hotel Gstaad

Described as there’s turndown but actually no. I’m really really upset

Amazing newly renovated and in best location in Gstaad! Great room and views! Staff were super friendly - Ivan and all in reception. Very helpful and made us and everything feel good.

不錯，前台很帥

這個酒店沒什麼毛病，位置好，早餐環境好，價格也不貴

We visited this morning. We live locally, so thought we would go to this hotel for a coffee. We were met by an unfriendly and austere man on Reception. Undeterred, we ordered a coffee and were presented with the worst cappuccinos we have ever been served; 6.30CHF each, for basically a cup of hot water with white froth on top! A tasteless biscuit was added, to add insult to injury. Very disappointed; the coffee machine (and biscuit choice) definitely needs upgrading!

Perfect location , snow shoes at your disposal , modern exceptionally clean , big rooms , 3 great restaurants ( Italian , Chinese , Swiss ) all excellent ! The most friendly staff . Receptionist Bouchra and other s could not of been more welcoming .

I stayed at The Bernerhof Hotel from 1-3 September, 2023. I reserved two rooms for my wife and I, and our two guests. We had a lovely stay. We received exceptional service from Bouchra Ftouhi at the front desk. She was incredibly helpful during our entire stay. Our guests were delayed by Zürich traffic. She helped them get their car parked, luggage handled, and helped them with late dinner arrangements. She also helped us with many little things throughout our stay, things that normally would have distracted from our positive experience. Needless to say in Switzerland, her multilingual skills were exceptional as well. The upgraded rooms on the third floor had a terrasse with a great view of the Höhi Wispile ski area. Parking was ample and simple, directly adjacent to the front door. The Bernerhof is on the car free promenade in the center of Gstaad. You can stroll for shopping, or a have a Znüni, Apero, or dinner. The hotel has four restaurants as well, with excellent food. We enjoyed going to Pernot right next door. They had an incredible selection of gourmet food and wine. The Bernerhof spa is ample and relaxing. Overall, the Bernerhof is a first class hotel at a reasonable price.

Stayed about 7 days and left to another hotel, because horrible insistent at the spa. The spa got a large nice swimming pool ( that was the only reason we stayed there) however a hotel guard is very aggressive and we left because he run in to the females shower screaming and threatening to me and my young 11y old daughter ( who was on the shower). He knew we were there but decided to come in there to scream and threaten us, because we were a few minutes late the spa closing time. It was really scary experience. Please be very careful there especially if you are a female. The security guard is dangerous and capable for anything.

I loved everything about your beautiful hotel and property. So convenient in every way. Staff, rooms, breakfast, spa and so on were great. Dinner at La Gare was the only disappointment. during out 2 night stay. Food not great and service was lacking. Thank you again for a great stay. We’ll be back!