Holiday Inn Express Harbin Songbei Ice and Snow World

入住的房間為901 1.在前台等了很久才拿到房卡，酒店的客服人員像是臨時僱的大學生，業務根本不熟練，上到9樓了才發現房卡沒有寫入，打不開門，又到1樓重新寫房卡。 2.房間裏面衞生堪憂，頭髮，蟲子，馬桶蓋子上有擦不掉的污漬，屋內椅子上有水痕，這個整體環境屬實不敢恭維 3.過了半夜之後屋內有明顯的低頻噪音，附近可能有中央空調的機房，吵的根本沒法睡覺。早晨給客服打過電話，客服的第一反應是問我為什麼半夜不給他們打電話調房間，我説當時明知道為什麼要給我這樣一個房間，我長途跑了一天我還要半夜拖家帶口換房間是嗎？説不出話來了，跟我説一會派專員解決，但直到我退房也沒看見專員人影，從這也能看出酒店的管理存在很大的漏洞，服務人員的培訓非常不到位！ 4.在給酒店客服電話打過電話後，有一位酒店負責人給我致電，要求我在攜程刪除訂單，給我退房費，我覺得貴店的做法非常搞笑，不從源頭上解決問題，解決提出問題的人，屬實是讓人哭笑不得，不把服務意識提上去，把衞生搞好，總是想一些歪門邪道來處理客訴問題，衹能説這經理屬實不行，管理這麼鬆散，也能看出管理層的問題，我是踩坑了，花400塊幫有緣人避雷，刪除訂單的提議我沒有接受，差評拜拜了您內～

同在假日酒店工作過專門選擇了家人酒店，一樣親切，周到，和藹親切，客房乾淨，尤其樓層服務員的周到，和對我們的旅行建議都給了我們幫助，雖然説受到幾個人的熱情幫助，但是王晶（音）的熱情和主動給我留下深刻印象，謝謝！早餐很好！尤其涵蓋了我們年齡大的口味。下次這裏還是我的選擇！

Nice hotel. Rooms were spacious and clean. Lovely breakfast. A little far from the airport, but super close to snow and ice world

The location was great if you dont like the downtown hustle and bustle feels. It is quite near the Ice and Snow world.spacious hotel rooms. Great view of the songbei river. The sweet and sour pork served during breakfast was delicious.

The area is quiet with wide streets and trees. The places where the Siberian Tiger Park, the Ice and Snow Festival, Sun Island and river activities happen are nearby each other. Taxi recommended because it's only 20 yuan. The hotel is clean, updated and well-lit. The beddings are soft.

Great hotel, very clean and affordable. The price was not bad at all. The staff really helped us with translations as we don't speak much Chinese. Housekeeping was great and always very thorough.Only downside is the distance to some of the restaurants, however it's not that much of an inconvenience. overall a solid 8 out of 10.

我們4月28日入住，4月29日中午11點就已經退房了，現在已經4月30日凌晨，我們到家發現睡衣落在了酒店，但一中午，一下午，還有一個晚上，都沒有人告訴我們有東西落下，期間還有酒店電話回訪問是否滿意，也沒有人告訴我們有東西落下了，知道我們打電話問，才説是有睡衣落在店裡，我問怎麼處理，前台説讓我們郵寄到付，我認為這個問題，首先確實是我們落下的，但我認為查房的時候完全有理由也有義務打電話告訴顧客有東西落下，這個酒店在當地也算是中高檔了，這樣的服務我很不理解也很生氣，如果當天中午或者下午就有人打電話告訴我們，我們還在附近就直接回去取了，而不是已經到家了，還要我們到付，前台以沒有時間打掃房間為理由回覆我，我認為沒有道理，這麼大的酒店管理應該是很有規章制度的，不可能衹有一個衞生房嫂，也不可能這麼久才打掃完一個房間，在打電話做回訪的時候，就應該已經打掃完畢了，體驗感很差。

AVOID AT ALL COSTS. My family stayed during the Chinese New Year holidays. It's understandable that there may be staff shortages and some facilities might not be open. However, no staff informed us that there would not be breakfast available on one of the days. So my 2 young children started the day without breakfast thanks to their lack of communication. When we did eventually have breakfast at the hotel the next day, it was of a terrible quality. The coffee was disgusting - it tasted like instant coffee with a horrible after taste. The bedroom was dirty. Black hairs in the bathtub and dust EVERYWHERE. The room was very cold, the radiator did not heat up properly, and after asking housekeeping to look at the radiator, they confirmed they could not fix it. Instead, 2 small heating fans were brought into the bedroom which was not effective enough to make the room warm. The hotel is completely isolated in terms of location. Expect a 20 to 30 minute taxi ride to any of the main attractions i.e. snow world, central street, cathedral etc. Unless you want to build up a high taxi bill from your stay in Harbin, I would suggest spending a little more on staying at another hotel and getting something closer to the main attractions and a nicer environment to stay in. I would definitely not stay here again.

酒店環境很好，很乾凈整潔，裝修很新穎沒有味道，房間床和枕頭很舒服，周圍安靜可以看到江景……早餐很人性化，這個價位這樣的服務，很滿意，距離融創很近……很奈斯的一次入住體驗……