Hansa JB Hotel, Hatyai

Hotel was old. Poorly maintained. Rooms were smelly. Air conditioning did not work. Had mold in bathroom ceiling. Staff were inconsiderate. We took 4 rooms. Our guide accidentally returned but due to situation we had to wait longer than expected. We had kids and elderly couple. We explained the situation to the reception and requested to use 2 room and assured to return the keys before 12pm. The lady at the reception was rude and refused our request. Asked to sit in a waiting room without Air conditioning. Our elderly parents had to take the stairs down a few times for the bathroom. I personally do not recommend this hotel even to my enemy.

Extremely bad smell in all rooms due to mould on walls. There is no ventilation in the bathrooms so condensation goes into bedroom. Viewed 3 different rooms but all the same. There is no manager to make a complaint. Hotel is very old and has not been refurbished since the day it was built which must be at least 50 years ago. Avoid at all costs.

This hotel would get a higher review if not for the last night. We were asked to change to another room in the middle of the night (I was already on the bed ready to sleep) because they switched off the power and aircond to most of the floor beside 2nd and 3rd floor to safe electricity (most people have checked out). This is absurd as I have a lot of stuff I need to carry and it was so last minute.Does not even say sorry or give any compensation. The room we were asked to go to was smaller as well. Not recommended.

The check in was a nightmare, I was checking in staff were very rude always kept saying there was no reservation even though we paid it on advance. I was waiting for a horrible 45 mins for them to sort it out their own problem and finally found the booking without any apologies. The room was horrendously smell and the dirty spots were everywhere especially in the bathroom. PLEASE STAY AWAY FROM THIS HOTEL.

The price is very fair to condition of the property. The view of city is beautiful.

they did not maintain the Hotel properly. they need to have proper English speaking reception. rooms were not cleaned properly. Bathroom were sandy and no hot water. we booked 2 rooms that were the same but got 2 different type of rooms.

Nothing was to like about this property, misleading the customer by saying it's a 4**** hotel I would give it 1* at best the smell is terrible.

The room is spacious and clean. Unfortunately, all the dinning places in the hotel is closed. Transport is also a problem and the surrounding areas don't have market or shopping areas.

Friendly and helpful staff, clean and well maintained rooms and good comfy beds and bedroom. But no amenities open, no breakfast or coffee shop