Fairfield Inn & Suites Nashville Hendersonville

We checked in to the Fairfield Inn after a long day of travel. Upon arrival into the first room they assigned for my husband and myself, we found one of the TVs to be inoperable. My husband went back to the front desk, and they assigned us to a new room. Problem solved, you'd think...The next morning, we intended to take a quick shower before breakfast. No hot water. Met our son for breakfast downstairs. He had scalding hot water in his room. Can't moderate temperature with cold. Upon voicing these concerns to the front desk clerk, another hotel patron says they have been experiencing the same issues for three days! This is a known issue to the hotel!! But the only credit they want to offer is $30 a night. I don't know about you, but it isn't worth it to me. We cancelled the remainder of our stay and moved to another hotel.

This hotel was very clean and the staff was great. My only complaint is that I didn't have hot water in my room. I'm not sure if it was because they had a water leak in another part of the building but for over $200 a night I should have been able to take a hot shower. The water wasn't even luke warm. Other than the water I enjoyed the stay.

The hotel does need some updating. The Hot Tub wasn't working for the entire stay and there was a problem with the hot water. The staff made up for those shortcomings. LaShonda and Kathy were both extremely helpful and made our stay even better. This hotel is in a good location with plenty of shops and restaurants within walking distance.

It was a nice clean property and friendly staff. However, the fridge did not keep anything cold. You had to push a button every 2 hours to make it cold, but that quit working. Also, we didn't have any hot water. We had reservations for 3 nights and we didn't like having to take cold showers. Other people in the hotel were also complaining about the same things.

This property needs to be condemned. elevator buttons are falling off. Bathrooms are leaking. Toilets dont drain. Airconditioners are so noisy, when I complained i was told to either find another hotel or wear ear plugs and sleep. Wow. In my 25years no such thing has ever happened.

The staff were handling a leak problem in the public area very well. The air conditioner in my room had a noisy fan.

Great location. Clean. Roughest towels I’ve ever used in my life

Room was clean and comfortable. Staff was very friendly and helpful.

This is a nice and comfortable Hotel. Great restaurants in walking distance as well as shops. Rooms are spacious, cold, clean and mattresses was amazing. Breakfast in the morning great. My only complaint would be the shower head sprays all the the glass door and water pours out. The floor gets wet.