Hilton Garden Inn Houston Hobby Airport

It was the perfect spot for an overnight stay by the airport. Appreciated having a small restaurant, bar and a clean room.

The people at check in and the bar were great! The only problem I experienced was no hot water the morning I checked out.

The power went out so we had no air conditioner and no water. No one has reached out about the situation

It was mostly great. Breakfast buffet could’ve been better since it wasn’t free. Only hot item was oa**eal. They accommodated us anyway!! Few shower items empty. Front desk great! Waitress great! Shuttle driver very prompt & nice.

overall it was a decent stay. close to airport and 45 for easy access to area dining and shopping. room was clean etc but there were a few issues. first, housekeeping showed up at 845 for cleaning. we were not up as this was a family trip, not business. they were supposed to come back. they did not because unfortunately power went out at 4pm. power remained out until 4am. 12 hours without power. when power was resumed at 4am, the water then went out. water did not come back on again until 11am. so another 7 hours with no water. no toilet, no drinking, no showering. when contacting the front desk to ask if stays were extended for late check out they said maybe 30 min. we didn't have rags due to the previous power outage so there were no monkey baths to be had before checkout and our flight which was at 8pm. luckily housekeeping had extra bottles of water for us to at least brush teeth and wash faces. i know this situation was out of their hands but could have possibly been handled better. checked in on a weekend shift and dayshift check in girl was not friendly at all. night shift guy was super nice. gentlemen on monday am were also nice but on tuesday they didn't seem to know how to handle the predicament. rooms were clean but could really use a fan in the bathroom for humidity. papers in the room were damp from moisture in room after 3 people showered.

In rainstorm electricity went out and they have NO generator. And water pipe burst and we had no running water and they were totally unapologetic and did not even have the courtesy to notify us!

Check in was a breeze. Room was very clean. Hotel was clean. Beds were soft. Couldn't hear neighbors. Best part = 24/7 shuttle service!!! We woke up and had to leave at 4am - it was quick check out and the shuttle guy got us there quickly and safely! Def. recommend!

The stay was actually good...until I went to grab a tissue from the box and pulled out a wad of used tissues. I mentioned it to the front desk and housekeeping manager...and showed them a picture of tissues. There was no further action taken except a reprimand for the housekeeper responsible for an unfortunate oversight.

It was nice and quiet, the transportation in the morning was very convenient