Hotel Icon, Autograph Collection

We always stay here for our Anniversary when wanting to have a simple downtown getaway. Everyones always nice and accommodating. Room is always clean and well stocked. I highly recommend getting the breakfast because it’s absolutely the best and worth it.

No HOT water so we couldnt use the Hot Tub, the reason we rented the room or take a shower We have stayed there many times,hope to again

Enjoyed our stay. There was a mixup on the need of breakfast coupon. But the staff rectified the situation and breakfast was yummy

The hotel has a lot of historical value, it used to be an old bank. The staff was very attentive and nice. We had an incident with the AC, it wasn’t cooling around midnight. Front desk sent a technician to repair, took a few minutes but it was resolved. Overall the stay was excellent , but that minor incident made it a good stay review!

The only thing I can complain about was the weather: the extraordinary cold and icy conditions left the area a ghost town and so exploring the city was not an option. The hotel itself was warm and the staff friendly. Thank you!

It was a beautiful experience and the staff was friendly. I will only come this hotel when I am in Houston.

Beware before you book this hotel!! There is a bar/club across the street that plays music SO loud you will get no sleep! It was shaking the building it was so loud until the wee hours. Our A/C in our room was also making terrible noises all night so we just had to turn it off (hotel is old). Restaurant downstairs was terrible… it took forever to get service and the food was just ok. This was a family trip and we were so looking forward to our stay. Instead we headed home as zombies after getting zero sleep. It’s expensive and you do not get what you pay for!! The hotel staff know the club noise is an issue and I understand they can’t control the club but they could have at least disclosed the noise level/issue at booking or check in. When we called the front desk at midnight They told us it was just for one night for a ‘Chris**as Party’ so we opted not to move/downgrade our room as we had already unpacked… then it was a party all night the next night too. We won’t ever stay here again.

I loved the hotel the only thing was the food / coffee was awful. But the customer service was everything

Front desk employees are super nice and friendly. Room is spacious. Bathroom is big and clean. Food is good, well in the restaurant.