Hyatt Regency Houston

The hotel location is good but the hotel is too old.

Very accommodating and very clean

nice！！

酒店前台態度極差，大廳裏擠滿了人，下午四點前台説房間還在打掃，要不就是打掃完了但沒收到保潔的inform，反正就是不給入住。很早很早就交完了按金還等了兩個小時，前台優先給外國人辦理入住，已經給希爾頓上級投訴了。第一次碰到酒店一大早響火警.....反正入住體驗巨差無比

整體不錯！

I was very hopeful for a positive experience since my wife and I were celebrating our anniversary. However, for the price point I have had much better experiences in the area. First off, there was a convention of some sort at the time of our visit. As soon as we pulled up there was about 150 people outside standing in the middle of the driveway smoking, blocking the road essentially. They did move, but still not what I wanted to be greeted with. Then this same group kept the lobby full and extremely noisy well past 2-3 am. Which is when we finally were able to fall asleep. In addition to that, the AC unit in our room was not functioning and they had to send maintenance up around 1 am to fix. Not exactly a convenient time or occurrence for a couple there to celebrate our anniversary. Room quality was ok but if I had to do it again, I would have chosen elsewhere.

Staff were friendly and accommodating to my extra needs so I could run the Houston Marathon. That meant a lot and secured my loyalty for future stays. Thanks.

The staff and responsiveness of the Hyatt Regency was awesome. Our flight was delayed and we arrived in pretty late - but I was able to easily message the team and they responded very quickly. The parking was easy to get in and out - driving in Houston is pretty important, so that was helpful. I gave four stars on cleanliness because I found an empty mini-liquor bottle on the floor of our room near the bed - but other than that the room was very clean.

We specifically got corner room so that we have rollaway bed requested cancellation if they don’t have one. On arrival checking they said they don’t have it.