Tru by Hilton Katy Houston West

always my first choice if I needed to stay in Texas, no matter in Katy nor Dallas, this will be my first choice .good breakfast too

Staff had great difficulties mostly with check out, still haven't received both receipts, received receipt for 1 room 416 twice. I waited over 30 minutes for her to get us checked out and get receipts in hand and finally gave up. Still need receipt for room 415. Room 415 had musky odor and no body soap, no kleenex and room 416 no hand soap, the MOD, Karen did not seem too concerned.

The continental breakfast was horrible the worst I ever had! Probably wouldn’t stay here again.

Cleanness. Decor very attractive. Big sized tv with many channels. The wardrobe should be enclosed not left open. There should be a microwave oven in the room.

There was a terrible smell of pee even we checked out the front desk told us that probably there was a cat before us. Supposedly this was not a pet room but sadly they didn’t cleanup after the pet.

Hotel was nice. Convenient to everything near Katy Mills.

Stayed for a 2 day-one night. Staff is not friendly and coopetive. Bathroom was smelling badly. Does not look like hygienic. This is first time I stayed in Tru and we decided this would be last time.

Our overall stay was good. The staff could have been more attentive. When we arrived the employees were watching a movie on their Ipad and left it playing while checking us in. The movie had inappropriate language that was playing for all to hear. A few lights did not work the room. The room got warm at night even thought I set the thermostat at 68 degrees. The breakfast was not too great. Good location though.

Tried to check in at 3 pm but the person working the front, who was very kind, but by herself, had a line out the door, said she needed to check with housekeeping to see if a room was available. We had to be somewhere by 3:30 so waiting wasn't going to work for us. She still had one person in front of us and two people behind us to check in. When we came back from our obligation at 10 pm, we checked in no problem, but had NO parking. Apparently there was a party next door and they took up the parking and their party had valet spots blocked off that we could not use. We were told we could use the street to park on - which was full. After driving around for a while, we moved the valet cones to park in a spot. No help from hotel.