Holiday Inn & Suites Idaho Falls

Worst hotel staff I have ever met in the world and the poorest service from Trip.com. Terrible experience due to her ignorance of checking- in process. I had booked 2 nights through Trip.com and I showed up on the second day due to the flight cancellation. She rejected my check-in because I did not inform my late check-in. It took 3 hours for me to check in only after I paid for a night's stay there. I will never forget this hotel and the terrible staff I met there. I am very sorry for the Trip.com about the lack of help then even though I called them many times. they were simply helpless. I want Trip.com to pay me back the fee I double paid.

Hotel management is usually playing on their phones on the back room hiding from doing their jobs. I hope the Ball family knows how their investment is being handled.

Just ok for one night

酒店很新，非常乾淨，前台服務人員很熱心，住宿體驗非常棒

到的時間較晚，總體不錯停車方便

The room was not very clean. Especially the bathroom and bedding. The staff was rude, dining was slow and also not very pleasant. All around a really poor experience.

Overall the stay was good but we had a room across the hall that we heard the door slamming at 12:00 to 1:00 am every night we were there, this was a fund raising cop group, we complained but they kept slamming there door. Overall though you have great facilities but the spa is outside which was very cold that day we went, you should enclose it for better enjoyment just my opinion, also you don’t have a breakfast bar or complimentary coffee which I found very surprising

As senior citizens, my wife and I are so thankful for the desk clerk Anna. She was so valuable in helping us use the guest computers at the hotel. Our vacation was cut short due to the weather. She walked us through what we had to do to cancel our reservations through ******* at three other hotels. We were facing a timeline and if we did not cancel then and there, it would have cost us a lot of money in cancellation fees. Anna was a Godsend. We cannot thank her enough. She deserves the highest praise from Holiday Inn & Suites Idaho Falls. Thank you again, Anna.

Quick trip in town with the wifey for a walkthrough on a home and we couldn't have been happier with our stay! Clean, comfy and great breakfast