Zeynep Sultan Hotel

The worst experience in the hotel. The service was not friendly and helpful. First I did book the boat trip through the hotel and pay in dollars, they couldn’t give the change for 2 days, and on the last day the give me back “my 100 dollars” telling its fake. But I’m am definitely sure that was not my money, bec even 10 years old child can understand they are fake. So I lost 100$. Second, on the last day we asked for two taxi to pick us up in the evening, the reception advise us to take their car for 900 lira, in the same time two taxis are just 300 lira, so we said thank you, but asked about just two taxi. In the evening the reception told us, all taxis did go for another hotel, so if you decided yo take our car, you don’t get such problem. And told to us to go to the road to catch the taxi. Nobody even help with luggage. The view from the window in the corridor is beautiful, just can clearly see Sofia. The breakfast is good. The room is tiny, even for one person not comfortable. The cleanliness in the room is poor.

Such a cute room in the heart of Istanbul. It was cozy size but perfect for my solo travel. Rooftop breakfast area was a beautiful view and was delicious. Staff helped me arrange for transportation and having the mini bar was also a nice convenience.

We enjoyed the hotel's location, nice décor, breakfast and appreciated the friendly and helpful staff (Ebru!)

The hotel is in a very strategic area where you are close to everything. The staff mainly the boy and the girl (i’d say in their early-mid 20s) at the terrace during break are very helpful and nice to everyone. The rooms are very small you can barely fit a bag/two in there but sound proof. However, i have booked this hotel because of the ratings it got regarding cleanliness and unfortunately its not that clean. Bed sheets were stained when we areived,they didnt change them the entire , week, towels are not clean and we had to ask the receptionist to change them! One day we asked for rroom service and when we got back to the hotel nothing was done and it was a mess.

The staff is just amazing. I had a kidney stone attack, and they helped me so quickly. Will visit Istanbul again, and will go to this hotel!!! Love it

Very comfortable beds and helpful staff. As advertised, great location for all the tourist hotspots, would recommend.

The terrace for breakfast and afternoon tea is wonderful – view of the Zeynep Sultan mosque directly adjoining and the Hagia Sophia behind it. Wonderful place to relax before/after spending time in a busy city. The very friendly staff made me feel very welcome and my stay was especially enjoyable.

The two gentlemen at the desk were really helpful in making our visit a success. The guys at the Terrace were most polite and made us 3aged ladies feel special

Very helpful service. Lovely clean room in central Istanbul. Substantial breakfast with lots of variety.